Location: all cities,UT, USA
Billing QC Specialist
Wage: $15.00 an hour
Schedule: Monday - Friday 8-5 MT Full time
Location: Remote within qualified areas
Description
The Billing QC Specialist will assist our billing teams in quality control of our resident billing process. Each property that is billed by a Billing Manager goes through a series of automated quality control checks. Any flags that generate need to be reviewed by a Billing expert to verify accuracy against provider bills, property and client documentation, regulations, and department standards. The Billing QC Specialist is critical to ensuring that clients and residents receive accurate billing every time.
Responsibilities
* Complete quality control in multiple systems (Fusion, ABP, Yoda, Skywalker) against documentation from multiple sources (utility bills, client files, property notes, management notes, reminders, KB articles)
* Analyze and approve/disapprove fusion setup, data entry, and resident utility billing daily
* Review documentation from multiple sources across multiple systems
* Provide detailed handback notes to team members to assist with correcting issues and identifying training opportunities
* Track trends and root causes to identify areas for improvement and share with leadership
* Identify errors in utility billing that may have occurred historically and communicate those errors to team members and leadership