SquareDash is a tech-enabled services company headquartered in Fort Worth, Texas. We specialize in providing managed / outsourced billing services and claim funding for contractors in the roofing and restoration industry. SquareDash is the fastest way for roofers and restoration contractors to get paid on insurance claims.
What we're looking for
We are seeking a detail-oriented and organized Claims & Billing Specialist who has a passion for client satisfaction to join our Revenue Cycle Management team. This role will be cross-trained to handle property owner billing as well as claim funding procedures on behalf of our clients. The ideal candidate will play a crucial part in ensuring accurate invoicing and timely payment processing for each of the jobs our roofing and restoration clients entrust us to handle.
What you'll do
- Property Billing Management:
- Handle billing processes for our clients' property owners on upcoming jobs, jobs in process, and completed jobs.
- Coordinate with external stakeholders like contractors, property owners, insurance companies, and mortgage companies to resolve any discrepancies.
- Coordinate with internal stakeholders like account managers, revenue cycle manager, quality assurance, product, accounting, and finance to resolve any discrepancies or billing issues.
- Payment Processing:
- Monitor payment collections and follow up with property owners, insurance companies, and mortgage companies associated with each of our clients' jobs to ensure timely payment of property invoices and/or repayment of claim funding advances.
- Track outstanding invoices and aging receivables, identifying overdue accounts and escalating as necessary.
- Work with clients' property owners or contractors directly to arrange special payment options when necessary.
- Collaborate with internal and external stakeholders to reconcile payments and resolve any discrepancies in billing or payments.
- Communication with External Stakeholders:
- Serve as the primary point of contact for the property owners, insurance company, and mortgage company associated with each of our clients' jobs.
- Provide timely and accurate responses to inquiries related to billing and invoicing, addressing any billing or payment concerns promptly.
- Create a great experience for external stakeholders by maintaining high quality of engagement throughout the invoicing and payment process.
- Cross-Functional Collaboration:
- Work closely with internal teams, including account management, credit, and revenue cycle management, to ensure the seamless delivery of solutions and services to clients.
- Collaborate with the Revenue Cycle Manager to develop strategies to optimize the invoicing and payment process.
Requirements
Who you are:
- You have a minimum of 2 years of experience in billing, accounts receivable, or revenue cycle management. Prior exposure to the insurance and/or construction industry is preferred.
- You possess strong attention to detail and accuracy in data entry, financial record keeping, and task/project management.
- You have excellent communication and interpersonal skills, with the ability to interact professionally with clients, on behalf of clients, and with internal stakeholders.
- You can add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals.
- You are familiar with software and tools such as Hubspot, Google Suite, Zoom, and Slack.
- You have roofing, restoration, or construction industry experience (strongly preferred).
- You hold a Bachelor's degree in Accounting, Business Administration, Finance, or related field (preferred but not required).
- You can thrive in a fast-paced, dynamic startup environment.
Benefits
Why SquareDash?
- Innovative Environment: Be part of a forward-thinking fintech company that values creativity and innovation.
- Flexible Work: Enjoy the flexibility of remote work while contributing to exciting projects.
- Growth Opportunities: Work on diverse projects that challenge your skills and offer professional growth.
- Competitive Salary and Benefits: Including health insurance.
At SquareDash, we believe that respect for one another builds a stronger company. We're committed to creating a workplace where everyone feels valued and can bring their true selves to work. We welcome applicants from all backgrounds and experiences, believing that diverse perspectives make our team and our work better.
Employment at SquareDash is contingent upon the successful completion of a background check, in accordance with applicable local laws and regulations.