Essential Functions and Responsibilities:
- Billing Management:
- Process invoices and billing submissions through client-specific web portals.
- Ensure accuracy of billing data and compliance with company and client guidelines.
- Customer/Sales Support:
- Provide support to clients with billing-related inquiries.
- Respond promptly to customer requests and ensure any issues are resolved in a timely manner.
- Clear and concise communication/collaboration with Sales, customers, and 3rd party web portal administrators to identify issues and relay pertinent information.
- Fact-finding and investigation regarding web billing discrepancies
- Reporting:
- Prepare and present weekly billing reports to management.
- Track key performance indicators (KPIs) related to billing accuracy, collections efficiency, and accounts receivable.
Preferred Education/Experience: · High School Diploma required, Associates Degree in Accounting strongly desired. Years of previous experience can be substituted for parts of this requirement. · Experience in Accounts Receivable required. · Intermediate-class skill of Microsoft Office (Excel, Word, and Outlook) required. · Prophet 21 or similar ERP system and experience with collections software · Experience with Ariba, Coupa, OB10, Paymode and/or other web invoicing equivalent highly preferred.