AccuLynx is a fast-growing SaaS provider of CRM/project management software for roofing contractors. With more than 10 years in the business and impressive year-over-year revenue growth, we have quickly established ourselves as the leading software product in this multi-billion dollar industry.AccuLynx is looking for a Full-Time Billing Support Agent to join us in our Beloit, WI office! In this entry-level position, you will learn the ins and outs of supporting customer billing for a SaaS company. You will be responsible for calling, texting, and emailing customers in order to prevent service interruption, assist with account reactivation, and help with customer cancellation requests. You will learn how to support payment processing and financing integrations within the software for our customers. You will work with multiple internal teams within the Customer Success division of the company to provide a quick and accurate response allowing them the ability to sell, onboard, and retain customers. What You Will Do:
- Review applications for Accupay, sending out requests for additional documents if needed
- Work with 3rd party vendor submitted applications to resolve any outstanding issues
- Work with 3rd party risk management team on any applications flagged for risk
- Monitor Disputes and respond in a timely manner
- Perform refunds for customers in AccuPay/3rd party vendor
- Answer incoming AccuPay support questions, including disbursement explanations, funding time questions, payment processing concerns and all other escalated issues
- Answer and distribute incoming emails from the team selling AccuPay
- Work with internal partners on any credit requests for new AccuPay customers
- Answer customer emails regarding billing, seeking first call resolution
- Answer incoming calls related to billing and AccuPay
- Partner internally with Sales, Support, Product and Operations to keep them informed of customer concerns
Your Qualifications:
- Associate degree preferred
- 3+ years of customer support experience and strong customer orientation
- Comfortable answering and making phone calls
- Experience with resolving customer facing issues
- Knowledge of Google Office suite
- Strong attention to detail
- Experience working with and maintaining confidential and sensitive information
- Demonstrate the highest level of ethical behavior
- Possess a work ethic that includes neatness, punctuality and accuracy
- Excellent interpersonal skills to facilitate interaction with all levels of the organization
Why We Love AccuLynx:AccuLynx's success as the #1 business management software for roofing contractors over the past 16 years is thanks to us investing in our employees, maintaining company values and focusing on a strong company culture. Our positive work environment has allowed us to retain employees that have been with us since our company's inception and has provided the solid groundwork for us to develop an industry-leading product while exceeding our customer's expectations. Because of our commitment to our company values and culture, we were recently officially recognized as a Great Place to Work Certified organization, with 90% of our employees naming AccuLynx as a great place to work.We're proud to regularly be recognized for software, product and company culture achievements. Our team's shared belief in AccuLynx's mission promotes a culture of collaboration, innovation and fun. We have built a benefits program to match the strength of our team. This program includes:
- Attractive compensation packages
- Flexible paid time off - 3 weeks off in your first year!
- Competitive health coverage (medical, dental, vision)
- Free snacks and drinks
- 401K matching and safe harbor contributions
Applicants must be able to work legally within the United States, and we currently do not offer H1B Visa sponsorship. Please, no 3rd party inquiries.AccuLynx is an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation