Location: New York,NY, USA
Job Responsibilities and Requirements
KEY RESPONSIBILITIES
* other duties as assigned*
The Billing Support Analyst is responsible for responding to various policyholder billing inquiries and for researching and correcting payment imbalances. This includes daily systems transactions to update policyholder coverage or demographic data, as well as the research, resolution, and response necessary to address policyholder billing concerns such as statement clarification or billing discrepancies.
Policyholder Services
* Edits and updates policyholder related changes such as demographics and wages.
* Reviews and handles new daily suspense items.
* Resolves policyholder inquiries and complaints regarding billing issues received from policyholders and brokers in a timely and professional manner.
* Adheres to a strict follow up process to obtain information and/or balances due. Heavy email and phone usage.
* Partners with other internal departments, particularly Underwriting and Policy Services, as needed.
* Required to record detailed policy notes in PolicyNet system.
* Required to store all supporting documentation to policy files in the DocuWare system.
* Provides education, guidance, and support to on-line clients with respect to premium remittance on-line.
* Works in collaboration with Administrative Service Rep as pertain to check that require attention.
* Assists with/fills in for Administrative Service Rep I position, as needed.
Projects
* Supports various projects as assigned by management.
Required Knowledge, Skills, Abilities and/or Related Experience
* High School Diploma or equivalent required. Associates Degree in the area of Business Administration, Risk Management, Human Resources, or related field preferred.
* Minimum of two years related employee benefits (or related) experience is required. Prior experience in a high volume premium processing and billing operation experience preferred.
* Strong interpersonal relationship, problem solving and customer service skills.
* Ability to research, analyze, and reconcile billing issues and basic mathematical skills.
* Knowledge of disability product offerings, contractual requirements and policy specific plan designs required.
* Ability to be well organized, accurate, detail oriented and effectively manage time required.
* Professional business demeanor and the ability to work in a fast-paced, entrepreneurial capacity with minimal supervision are required.
* Must have a high degree of flexibility and a willingness to get involved and perform detailed and diversified duties when special situations arise (i.e., projects, coordinate activity for special policies, address Customer Service issues, etc)
* Must work well in a multi-task, team- focused environment.
Ability to Travel: None
PHYSICAL REQUIREMENTS
When used in the description below, the following terms are defined as:
Occasional : done only from time to time, but necessary when it is performed
Frequent : regularly performed; generally an act that is required on a daily basis
Continuous : typically performed for the majority of an employee's shift
Sitting for prolonged periods of time, frequently standing, walking distances up to one mile, bending, crouching, kneeling, reaching, occasionally lifting 25lbs, extensive typing, picking up and holding small objecting and otherwise using primarily the fingers rather than the entire hand. Employee is required to have visual acuity sufficient to perform activities such as preparing and analyzing data and figures; transcribing notes; viewing a computer terminal and extensive reading. Employee is required to have hearing sufficient to understand verbal instruction and answer telephones. Reliance Matrix will provide qualified employees with a reasonable accommodation in accordance with applicable law.
CORE VALUES
* Collaboration
* Compassion
* Empowerment
* Integrity
* Fun
The above description reflects the general details considered necessary to describe the principle responsibilities and functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent to this job.
Hiring Range: $$21.56 - $$26.95 Hourly
* The hiring range listed in this posting represents the expected hiring range for work performed in the primary location (New York, NY). If this role is eligible for remote work, or will report to a different office than the one listed above, the hiring range may differ.
Work location may be flexible if approved by the Company.
What We Offer
At Reliance Matrix, we believe that creating a more diverse, equitable and inclusive culture allows us to realize more of our potential. And we can't do this without our most important asset-you.
That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.
Our Benefits:
* An annual performance bonus for all team members
* Generous 401(k) company match that is immediately vested
* A choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
* Multiple options for dental and vision coverage
* Company provided Life & Disability Insurance to ensure financial protection when you need it most
* Family friendly benefits including Paid Parental Leave & Adoption Assistance
* Hybrid work arrangements for eligible roles
* Tuition Reimbursement and Continuing Professional Education
* Paid Time Off, volunteer days, community partnerships, and Employee Assistance Program
* Ability to connect with colleagues around the country through our Employee Resource Group program and our Diversity Equity & Inclusion Council
Our Values:
* Integrity
* Empowerment
* Compassion
* Collaboration
* Fun
EEO Statement
Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.
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