Location: all cities,AK, USA
The Billing Support Consultant provides assistance to customers and internal teams by resolving specific billing-related inquiries. This is a temporary/contract opportunity working 100% remote for a fast-growing cloud technology team. The Billing Support Consultant will have a wide range of requests, primarily focusing on administrative heavy tasks including invoice & statement requests, updating contact information, and sending out links to update payment information.The Billing Support Consultant delivers its services primarily through email communication directly out of the company's ticketing system during standard hours of operation.Areas of Responsibility:Communicate with customers and internal teams via ticket (ie. Salesforce), email or Slack to gather any clarifying data needed to properly resolveThoroughly review each request for understanding of the customers' needsProvide requested information to the customer and update ticket accordinglyMonitor ticket for customer responses and assist with any new requests that surface (or update category to escalate accordingly)Follow ticket/issue, escalation and SLA processesContribute to team effort by sharing knowledge, supporting others' efforts, and providing back-up support as requiredAdditional duties as assigned by the AR or Billing TeamAdhere to all company policies and guidelinesSkills:Customer Service, Quality Focus, Attention to detail, Excellent Written/Oral Communication Skills, E-mail/Phone Skills, Multi-tasking, Computer SavvyQualifications:Experience working in a web-based CRMExperience in a customer service roleKnowledge of MS Office ProductsKey Performance Indicators:Resolving customer issues as quickly and accurately as possibleVolume of tickets resolved daily/weeklyThis Billing Support Role is a 100% remote work opportunity. The contract employee will be expected to work regular PST hours.Hourly Pay: $22-28/hr#J-18808-Ljbffr