Job Type Full-time Description Turnwell Mental Health Network is a clinician-led, integrated mental health group with a mission to expand access to high-quality care in underserved markets. Our primary focus is mental/behavioral health and integrative medicine/primary care services. Turnwell provides administrative support so our medical professionals can do what they do best: focus on patient care. Turnwell Mental Health Network is looking for an experienced, compassionate, and skilled Billing Specialist to support a growing multi-state platform. This role requires an individual with a high level of organizational, interpersonal, and critical thinking skills, as well as attention to detail, flexibility, and maturity. Turnwell is seeking an individual with a history of proven success and the ability to work well with medical providers, support staff, and patients in a supportive, enjoyable, and collaborative environment. The ideal candidate has experience with mental health and/or primary care coding, competency with current ICD/CPT codes, and excellent communication skills. They will support in insurance verifications, manage claim denials, and ensure our accounts receivable (AR) and patient aging are up to date. Location: Dallas, TX. This role supports practices across multiple states Requirements Key Responsibilities:
- Perform eligibility checks and benefit verifications for various service lines
- Process and manage claims using any EMR and Clearinghouse.
- Maintain accurate and detailed records of all billing transactions.
- Ensure compliance with all relevant billing regulations and guidelines.
- Identify and resolve patient and insurance billing issues, including follow-up on denied, appealed, and re-consideration of claims.
- Answer incoming patient and insurance calls and emails.
- Patient AR: collect outstanding accounts, process payments, and discuss insurance & billing questions.
- Handle a high volume of calls related to billing inquiries and issues.
- Utilize Excel to track, analyze, and report on billing data.
- Collaborate with the clinical team to ensure accurate and timely billing.
- Update insurance payor information and profiles.
- Support Clinicians and Office Staff with questions regarding insurance policies, authorizations, and payments.
- Adhere to HIPAA guidelines and patient confidentiality
Qualifications:
- Minimum of 3 years of experience in behavioral health billing.
- Working knowledge of Medicare, Medicaid, Commercial Insurance Payors, Workers Compensation, and Managed Healthcare
- Understanding of insurance processes, productivity, aging, and revenue cycle reporting.
- Proficiency in Valant, AdvancedMD, InSync, Waystar, and/or Change Healthcare preferred.
- Strong background in computer skills, particularly in Excel.
- Exceptional organizational skills and attention to detail.
- Ability to handle a high call volume and multitask effectively.
- Excellent communication skills, both written and verbal.
- Ability to work independently and with minimal supervision.
- Reliable internet connection and a suitable remote work environment.
What We Offer:
- Competitive salary and benefits package.
- Supportive team environment with opportunities for growth and development