Job DetailsJob LocationOnCue Express 45 - Billings, OKPosition TypeFull-Time/Part-TimeSalary Range$14.00 HourlyJob ShiftDayDescriptionEvery full- or part-time food service individual is responsible for the proper and efficient operation of his or her shift, within Dairy Queen and Company policy, in such a manner as to ensure that the shift contributes to the increased profitability of the store. The term food service individual applies to the positions of all shifts and both full- and part-time positions.Note: This job description is not intended to be all-inclusive. Employees may perform other duties to meet the ongoing needs of the department and/or organization. Duties within the department may also change to ensure business needs are met on an ongoing basis.PRIMARY DUTIES AND RESPONSIBILITIES:a. GENERAL MANAGEMENT
- Observes shift operating hours at all times, as assigned by the Store Manager
- Performs specific tasks as assigned by the Store Manager
- Assists the Store Manager in seeing that the store maintains a store inspection grade of at least 90%
- Adheres to all established food handling procedures and city, county, state, and federal regulations
- Adheres to all Company policies
- Gives all customers prompt and courteous service
- Follow the work schedule as posted, unless a change in schedule is arranged with the Store Manager
- Stays familiar with Company Pricing, menu items, and bulletins
- Ensures the Store Manager is made aware of all sales, cash, or operating discrepancies
- Operates shift within Company guidelines to achieve sales and profit
b. BOOKKEEPING
- Prepares a shift-change report at the completion of shift in accordance with Company guidelines
- Clocks in and out on the computer, and signs verifying all hours worked
- Notifies the Store Manager of any discrepancies in the operating results on the shift report, or cash over or shift conditions in excess of $5.00 within 24 hours
- Assures proper sale and accounting for money orders during shift
- Rings all sales as discussed in the Policy Manual
- Accurately posts store use of merchandise, voids, and bad merchandise write-offs, within established guidelines
c. PERSONNEL
- Advises the Store Manager of any personnel situations or policy violations having an adverse effect on store operating performance
d. SECURITY
- Shares the responsibility for controlling the inventory on the shift or in the store
- Advises the Store Manager immediately if the bank deposit is not made on a daily basis
- Follows Company policy with regard to excessive cash in register, change box, and safe security, as directed by the Store Manager
- Completes shift-change report at the end of shift, as directed by the Store Manager
- Follows correct vendor check-in procedure as defined in the Policy Manual and as directed by the Store Manager
- Protects Company assets at all times
e. MERCHANDISING
- Keeps coolers, drink boxes, shelves, and displays fully stocked and fronted at all times
- Properly cleans and maintains equipment and readies high-margin products such as coffee, fountain drinks, etc., as directed by the Store Manager
- Uses correct pricing as listed in the price book or grocery catalog for all merchandise
- Uses plus-selling techniques as directed by the Store Manager
f. MAINTENANCE
- Keeps store floors clean at all times, with specific responsibility being assigned by the Store Manager
- Checks refrigeration equipment for proper performance a minimum of twice per shift
- Cleans windows, floors, shelving, counters, and gas pumps to ensure they always remain clean
- Post signs on out-of-order equipment
- Post signs on hazardous conditions, such as wet floors
- Immediately advise the Store Manager of any maintenance problems
QualificationsESSENTIAL PHYSICAL REQUIREMENTS:
- Be available to work all scheduled hours, as attendance is crucial, and be available to work occasional unscheduled shifts as requested or needed
- Be able to converse with, communicate, and understand the English language at the eighth-grade level, including the ability to hear the spoken word
- Be able to perform arithmetical calculations at the eighth-grade level in order to make change, complete shift reports, and account properly during vender check-in
- Have sufficient visual acuity to check identification and process money orders
- Be able to read and understand instructions for operating electronic cash registers and other equipment
- Be able to assemble all products in accordance with preparation and consistent products portions
- Be able to start and complete transactions with customers. This includes the greeting, suggestive selling, product preparation, order coordination, cash transactions, and the closing
- Be able to lift and carry up to 50 pounds, including cases of ice cream mix, bag in the box fountain syrup, and other food containers, etc.
- Be able to stock shelves, coolers, and freezers
- Be able to react to fire by moving and using a fire extinguisher weighing 20 pounds
- Be able to ascend/descend a ladder to clean windows
- Be able to tolerate exposure to cleaning products, follow directions on label, sweep and mop floors, dust shelves, and move trash containers and place in an outside bin
- Be able to clean the parking lot and grounds surrounding the store
- Be able to enter and work in a cooler at a temperature of 34 degrees up to 20 minutes at a time
- Be able to enter and work in a freezer at a temperature of -20 degrees for short periods
- Be able to operate store equipment. Ex: cash registers, computers, and adding machines
- Be able to remain in a stationary position for up to a full eight-hour shift while performing the necessary job duties
- Be able to bend, stoop, push and pull while stocking and merchandising the store
- Be able to work as a team member to assure constant and consistent customer satisfaction