Location: Middleton,WI, USA
Job Title: Bishops Bay Country Club General Manager/COOGENERAL MANAGER/CHIEF OPERATING OFFICER PROFILE:BISHOPS BAY COUNTRY CLUBMIDDLETON, WIBishops Bay Country Club in Middleton, WI, is seeking a positive, energetic, and highly capable professional to lead this exceptional club as the General Manager/Chief Operating Officer. The ideal candidate will have strong financial acumen with the ability to analyze budgets and financial statements. The GM/COO will be responsible for leading daily operations to ensure exceptional service and member satisfaction while developing and implementing strategic plans that align with the club's mission. Effective communication and interpersonal skills are crucial for engaging with members to understand their needs and preferences, as well as for fostering a strong community atmosphere. The future General Manager/Chief Operating Officer must also possess exceptional team-building skills, be an intuitive mentor who recognizes and nurtures potential in others and have the ability to adapt club offerings to meet the diverse demographics of private club memberships. Critical success factors for this role include visibility, member engagement, professionalism, and a genuine enjoyment of building relationships with both members and staff.GENERAL MANAGER/CHIEF OPERATING OFFICER – POSITION OVERVIEWThe General Manager/Chief Operating Officer (GM/COO) is hired and retained by the Board of Directors and reports to the President. The GM/COO has clear ownership for the day-to-day operations of BBCC, while focused on the achievement and maintenance of an annual business plan for the Club. Specific emphasis on consistently enhancing an extraordinary experience for the members and their guests is primary to this role. The GM/COO is responsible for managing the entire inventory of key assets (physical and staff) including clubhouse, golf course, food and beverage, aquatics, and racquets, to ensure consistently meeting clearly defined expectations of service execution and delivery.INITIAL PRIORITIES OF THE NEW GENERAL MANAGER/CHIEF OPERATING OFFICERDevelop meaningful relationships with and professionally manage all BBCC staff including regular performance reviews that reflect achievement against individual performance goals.Be visible, professional, and meaningfully engaged with the staff, membership, and guests of BBCC on an ongoing basis.Coordinate and implement Board policies.Assure a high level of member satisfaction, including soliciting member feedback and improving the sense of inclusiveness for all members.Provide ongoing evaluation of the physical plant and equipment, anticipate needs, and oversee capital projects.Develop and monitor BBCC protocols to assure compliance with local, state, and federal laws.Improve Club operational efficiency and effectiveness.Manage the annual budget. Review income and cost relative to goals and recommend corrective action.Be a source of continuity and professionalism in Club operations across changes in Committee and Board leadership.Be informed of club industry Best Practices (i.e., governance, bylaws, member surveys, policies and procedures, etc.).CANDIDATE QUALIFICATIONSA minimum of 5 - 7 years of progressive leadership/management experience in (preferably) a private member-owned club, or leading hospitality operations outside of the club industry in a similar hospitality operation.Strong personal qualities of integrity, confidence, credibility, energy, commitment, and humor along with exemplary ethics.Possess exceptional financial and budgeting acumen.Technologically proficient and recognizing best practices use of technology to improve high touch service delivery to members.A true, confident, diplomatic, and competent club industry professional with exceptional executive presence.Outstanding communication skills are necessary for this role.Must be visionary and mission-oriented; anticipating how the Club continues to evolve is important.A hands-on leader who recognizes the balance between leading, doing, and delegating.A visible, sincerely engaged, and hard-working leader.Recognizing the need for the continuation of an employer of choice approach to attracting, retaining, and developing staff at every level.The ability to adapt and contribute to changing and evolving circumstances.EDUCATIONA bachelor's degree from a four-year university or college is highly desirable, preferably in Hospitality Management.In lieu of a degree, substantial private club or hospitality experience will be considered.Industry certifications preferred but not required; preferred designations are CCM, CCE, CMC, PGA.SALARY & BENEFITSSalary is open and commensurate with qualifications and experience. The club offers an excellent bonus and benefits package including association membership.INSTRUCTIONS ON HOW TO APPLYPlease upload your resume and cover letter, in that order, using the link below. Prepare a thoughtful cover letter addressed to the Bishops Bay Country Club Search Committee. Clearly articulate your alignment with this role and why you want to be considered for this position.You must apply for this role as soon as possible but no later than Friday, December 20, 2024.#J-18808-Ljbffr