BMC Remedy Engineer
: Job Details :

Minimum of 8 years with BS/BA; Minimum of 6 years with MS/MA; Minimum of 3 years with PhD. In lieu of degree, 12 years of applicable experience will be acceptable.What you'll need:Active DoD Top Secret ClearanceBMC Remedy experience, development & administrationEnterprise ITSM management experienceTrue Sight Server Automation experienceKubernetes experienceWe are hiring a BMC Remedy Engineer for either Lackland AFB or Hanscom AFB; this will be an onsite role.Responsibilities include:Analysis of business requirements, coding of modifications or new programs, creation of documentation, testing and maintenance of applications, infrastructure, and information systems including database management systems.Utilizes Remedy expertise to determine and analyze needs and requirements. Based on determinations, makes recommendations to Enterprise ITSM management, and helps to develop/execution project plans.Provides direction on upgrade/transition to BMC Helix ITSM platform 20.02.07.Develops and enhances Remedy ITSM and Patch Management workflows.Assists in the development of system documentation on revised systems changes along with knowledge sharing across the program.Demonstrates and trains team on performing ITSM Remedy installation, testing, and production support activities.Monitors and troubleshoots scheduled tasks and event logs for system, application, & security errors.Recommends and plans strategies for upgrades and resource management.Designs and guides the development of workflows that support business and industry best practices in Remedy IT service management.Works within the Information Technology function, obtaining resources and working in support of objectives and strategies. Provides required documentation and participates in architecture reviews to ensure that the solutions comply with standards and use approved technologies.#J-18808-Ljbffr