We are seeking a Full Time Administrative Assistant with excellent customer service skills and a winning attitude. This individual will receive calls into the collision center, determine the nature of the callers business, and direct the caller to their destination.This position will also be responsible for:Scheduling appointments.Managing the body shop receivables list.Calling and checking on payments from insurance companies. Sending emails to customers, vendors, insurance carriers as the repair process unfolds.Communicating professionally and efficiently with customers, vendors, insurance carriers, and other employees to ensure repair process is moving along successfully.If you are looking for an opportunity to work for a fast growing, family owned dealership, DeNooyer Chevrolet is for you! At DeNooyer Chevrolet we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. At DeNooyer Chevrolet, we believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. .What We Offer
- Medical and Dental
- 401K Plan
- Paid time off and vacation
- Growth opportunities
- Employee vehicle purchase plans
- Family owned and operated
- Long term job security
- Health and wellness
- Discounts on products and services
Responsibilities
- Answer phones and direct consumer to the proper department and follow up in a timely manner
- Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
- Operate switchboard telephone system
- Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
- Assist the managers with various clerical duties as needed
- Be friendly, professional, courteous and efficient when working with all customers and employees
- Familiarize yourself with department structures & internal procedures for assisting customers efficiently
Qualifications
- Experience with Reynolds and Reynolds is a plus
- Experience with CCC estimating software also a plus
- Ability to communicate customers' interests needs and requests to management
- Professional personal appearance
- Clean driving record