Hunter Truck is hiring! We are currently looking for a Body Shop Service Writerto join our energetic and committed team members at our Scranton, PA location.A family-owned authorized dealer of Peterbilt trucks, Hunter Truck has provided generations of trucking solutions and an unparalleled commitment to personalized service, parts, and sales. A name that's been synonymous with reliability since 1938, we have a long-standing relationship with premium-quality truck producer, Peterbilt Motors, and operate locations across Pennsylvania, New York, New Jersey, and West Virginia.Our Mission is to build long term relationships by providing excellent products and service that reflect value, integrity, and teamwork.SUMMARY The primary function of the Body Shop Service Writer is to transcribe repair orders in a timely and efficient manner.EMPLOYMENT INFORMATION:
- Schedule: Shift: 1st Shift, 7:00a.m. - 3:30p.m Monday - Friday
- Location: 200 Keystone Industrial Park Road, Throop, PA 18512
HUNTER TRUCK OFFERS:
- Competitive Wages
- Excellent growth and advancement opportunities
- Benefits in medical, dental, vision, life and disability insurance & more
- 401(k) Retirement Investments
- Incentive Plans
- Referral Bonus
- Paid Training
EDUCATION and/or EXPERIENCE
- High school diploma or general education degree (GED)
- One to three years related experience and/or training; or equivalent combination of education and experience required
CERTIFICATES, LICENSES, REGISTRATIONS
- Valid Driver's License required; must meet company insurability standards
- Commercial Driver's License preferred
- PA Insurance Appraiser License preferred
ESSENTIAL DUTIES include the following. Other duties may be assigned.
- Greet body shop customers, write repairs orders, coordinate with manager to schedule estimates and body work, provide estimates to customers and insurance companies in a timely manner.
- Answer the body shop telephone to assist customers with their inquiries.
- Listen to customers' descriptions of vehicle problems and confirm with manager to determine possible work procedures and timelines.
- Must have operational familiarity with body shop estimating software to produce formal estimates.
- Work with Parts department to research and order parts needed for the repair, along with tracking for availability.
- Open/Close repair orders in Decisive and Proceed as needed to communicate the customer's complaint to the technician.
- Ensure a clear understanding of the (DOP) and customer's financial responsibility of the repair order.
- Maintain satisfactory customer relations through expedient, courteous, and fair handling of all body shop customer complaints, including updating the customer weekly/daily on repair status.
- Administer warranty and policy adjustments in the best interest of the customer, dealership, and the OEM.
- Schedule alignments and advise customers when completed.
- Check in and shelve parts.
- Provide documented proof that the repair is warrantable using all available tools needed to obtain the information (i.e. WebCat, Sir, Cat PowerNet, etc.).
- Enter warranty repair order into the Warranty Management Database System (according to their policies) prior to sending to Warranty Central for processing.
- Edit the wording on the repair orders to concise, legible descriptions ensuring the customer understands the work that was performed on his/her vehicle.
- Provide photo updates to the case, additional information for claims, and photos for warranty repairs when needed to clarify prior to sending to Warranty Central.
- Handle customer complaints with integrity and poise and, when necessary, refer dissatisfied customers to the appropriate individuals for resolution.
- Provide clerical assistance to parts and service departments (making phone calls, filing, etc.).
- Provide additional assistance to other Service staff when needed.
- Receive cash, checks, and credit card payments from customers and record amount received.
- Adhere to and promote all existing health and safety policies in the workplace to reinforce the Hunter culture of a safe work environment.
All candidate offers are subject to a pre-employment background check and drug screening.Interested in learning more about Hunter or our other openings visit www.huntertruck.com/careers and join our talent community.Equal Opportunity Employer