Description •Prior automotive experience with booking and cashiering a plus. •Greets customers at the cashier window in a pleasant and professional manner. •Receives cash, checks and credit card payments from customers; records amount received. •Makes change and issues receipts to customers. •Provides cash refunds or credit memorandums to customers for returned merchandise. •Reconciles cash drawer daily. •Refers customers who have questions about the work performed, additional maintenance or repairs, etc. to the service advisor or other appropriate individual. •Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution. •Maintains and files repair orders, parts invoices, and rental forms; lists missing documents. •Closes all open invoices. •Provides clerical assistance to the Parts and Service departments. •Works with department manager to keep abreast of new products and services offered, their features and value, and any price changes. •Verifies the accuracy of repair order information. •Assign charges to repair orders •Flags technician labor. •Performs other duties as assigned. Requirements
- Experience in customer relations is preferred
- 2+ years automotive experience
- Valid TX driver's license and a safe driving record according to dealership standards
- Positive attitude and professional appearance
- Must be focused, dependable, honest and trustworthy
- Excellent oral communication skills and the ability to interact and converse with customers in a professional manner
- Must be willing to submit to a background check and drug screen