POSITION OVERVIEWResponsible for organizing and maintaining keys to/for all Valet parked cars. Maintains written records of cars parked, retrieved, and shift events. Receives all calls to the Booth. Must be able to multitask daily. Performs all duties in accordance with Trump Hotel Las Vegaspolicies.RESPONSIBILITIES
- Smile and greet, warmly interact with, and assist guests and hotel staff in a professional manner
- Maintain a positive attitude and outgoing personality, demeanor and professional appearance
- Provide a high level of guest service to all guests and co-workers which are aligned and guided by the Company's and Property's core service standards and brand attributes in order to provide defining moments at every opportunity
- Responsible for organizing and maintaining keys to all Valet parked cars.
- Maintains written records of cars parked, retrieved, and shift events.
- Receives all calls to the Booth.
- Handles guest complaints and assists Valet Supervisor when necessary.
- Handles all guest inquiries to ensure complete customer satisfaction.
- Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
- Must work efficiently, maintain organizational skills and complete assigned tasks in a timely fashion.
- Inputs all data from Valet Parking Tickets into the computer in an efficient and accurate manner.
- Reports issues and/or potential problems to immediate supervisor.
- Responsible for answering the phone in a professional and timely manner.
- Provides professional and courteous customer service to each and every guest while maintaining a sense of urgency at all times.
- Works with safety as a priority, and follows department and company safety standards.
- Reports issues and/or potential problems to immediate supervisor.
- Responsible for answering the phone in a professional and timely manner.
- Perform other job-related duties as requested
QUALIFICATIONSEducation/Formal TrainingHigh School diploma or equivalentExperience
- 1 year of experience in customer service or similar role.
- Clean driving record.
- Must be able to work varied shifts, to include weekends and holidays
- Driver License and DMV Print-out.
- Must be able to lift up to 50 lbs, push up to 100 lbs.
- Must be able to communicate effectively in English.
- Physical ability to access all areas of the property.
- Must be able to withstand prolonged standing, stretching, bending and kneeling without accommodations.
- Must be able to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management and co-associates.
Knowledge/Skills
- Must have general knowledge of basic customer service skills and be fluent in oral and written English.
- Must have knowledge of local establishments, businesses and the surrounding community in general.
- Must be able to drive automatic and manual vehicles.
- Must have a valid driver's license.