Location: Toledo,OH, USA
II. POSITION SUMMARY
Provide assistance and information for taxpayers (i.e., general public, government officials, etc.) regarding the Board of Revision hearing process. The BOR/Clerical Specialist must be proficient in the duties outlined in Section III and meet or exceed the requirements outlined in Section V.
III. ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Maintains the integrity of the Board of Revision database on the Administrative Network.
2. Enters Board of Revision data into databases.
3. Operates office equipment including personal computers, copiers, calculators, typewriters, fax machines, or other equipment in the work unit.
4. Assists and guides citizens to questions regarding the various departments within the Auditors office.
5. Processes documents or forms according to instructions.
6. Processing incoming mail daily.
7. Respond to detailed requests and inquiries received in person, by phone, or by mail, not limited to the Board of Revision process.
8. Provide assistance to and information for taxpayers (i.e., general public, government officials, etc.) regarding the Board of Revision hearing process.
9. Receives and processes all Board of Revision applications.
10. Responsible for accuracy of printing letters and labels for all parties involved in BOR cases.
11. Process and enter certified mail as needed.
12. Receives and processes school board-initiated complaint.
13. Assist with receiving and processing all Board of Revision applications.
14. Schedules hearings for all Board of Revision cases in Board of Revision System.
15. Schedule all Board of Revision cases when applicable via zoom application.
16. Responsible for running Board of Revision hearing cases via zoom when necessary.
17. Responsible for processing BOR room schedule reports.
18. Upload and transfer (audio) cases daily for each hearing room.
19. Responsible for all phases of BOR correspondence including but not limited to schedule, re-schedule, service and decision letters.
20. Post to CAMA BOR Decisions.
21. Responsible for entering a waiver for a citizen's appearance at their hearing.
22. Responsible for assisting in checking edit reports.
23. Responsible for organization of Board of Revision Complaint Files containing all pertinent information and check all files for accuracy.
24. File records, cards, documents or other material, related to the Board of Revision process, CAMA, Residential/Commercial Appraiser, or other departments as assigned by the Director of Clerical/BOR Department.
25. Scan and index all documents relative to the Board of Revision Cases.
26. Responsible for individual School district reports sent to each school district and the School Board Attorney(s) for all Complaints requesting a 50,000 or greater reduction in market value. Notice sent daily, then final notice of all Complaints after filing deadline. Assists when BOR Secretary is not available.
27. Assists in processing notification of all Board of Revision cases that were appealed. Enters Appeals in BOR system. Send out Notification letters to the respective party.
28. Responsible for transcribing all testimony regarding appealed cases. Prepare copies of all evidence and testimony for Board of Tax Appeals or Court of Common Pleas.
29. Receives and processes all notification from the Board of Tax Appeals or the Court of Common Pleas for the current and previous tax years, mediation notices, orders and decisions. Assists as needed when BOR Secretary is not available or if Supervisor assigns to assist.
30. Enters final decisions from the Board of Tax Appeals or Court of Common Pleas into the data base and gives to supervisor handling Appeal cases. Assists as needed when BOR Secretary is not available or if Supervisor assigns to assist.
31. Assist real estate legal counsel/BOR personnel in composing letters, and all special correspondence as needed.
32. Receives and processes all Penalty Remissions.
33. Responsible to organize and maintain files from year to year.
34. Assist in other office areas as required under general supervision of office management.
IV. MINIMUM REQUIREMENTS
1. High school diploma or equivalent.
2. One (1) year of clerical experience in an office setting.
3. No reprimand/discipline for one (1) year prior to applying.
V. MAJOR POSITION CHARACTERISTICS
1. Knowledge of Microsoft Office.
2. Knowledge of office practices and procedures.
3. Ability to effectively and pleasantly communicate in person and via telephone.
4. Skilled in customer service.
5. Ability to get along with others (i.e., develop and maintain cooperative professional relationships), including but not limited to: customers/citizens, colleagues, directors, staff and other county agencies.
6. Knowledge of public services and offices.
7. Display sound understanding and compliance with office/department policy and procedure.
8. Knowledge of general office equipment and processes.
9. Knowledge of Auditor policies and directives and ability to apply to BOR issues without supervision.
10. Ability and willingness to work flexible hours (i.e., overtime, evening hours and/or weekends).
11. Clerical experience, display ability in typing and data entry.
12. Ability to work independently.
13. Excellent work habits. MUST HAVE THE ABILITY TO MAINTAIN PUNCTUAL, DEPENDABLE ATTENDANCE, AND BE ACCOUNTABLE.
14. Ability to cooperate with co-workers on group projects.
15. Ability to read and follow directions.
16. Ability to maintain punctual and dependable attendance.
17. Ability to perform basic mathematics.
18. Ability to demonstrate general problem-solving skills.
19. Must be motivated with a positive and professional attitude.
20. Ability to complete and seek new assignments without supervision.
21. Ability to manage time and ability to communicate with management when work cannot be completed on schedule in accordance with office policies, procedures and deadlines established by management.
22. Ability and willingness to learn new aspects of position.
23. Ability to meet and maintain production and proficiency rates.
24. Employee must abide by all laws and conduct all business in an ethical manner, both personally and professionally.