Overview
BOSS JCB is currently seeking a successful and driven professional to take on the Service Manager leadership position at our San Antonio location. This is a great opportunity to join a growing dealership.
Responsibilities:
Revenue:
- The service manager is responsible for the branch service department and its technicians; including the efficient and profitable operation of the department while developing and maintaining a high level of overall customer satisfaction
- Establish financial and operating objectives for the branch service department in support of company's annual business planning process
- Ensures branch service department business plan is met monthly
- Evaluates service department's performance against target goals and standards, taking appropriate corrective action when needed
Operations:
- Holds weekly shop meetings to review shop KPI's, policies, procedures, technical updates, customer issues, safety topics, etc.
- Maintains good customer relations by addressing all customer concerns and mediating a solution between all parties involved
- Reviews work orders, time, description of work done and works with Service Admin to bill work orders
- Communicate service quotes to customers and planning work schedules
- Maintains cleanliness, organization of shop, service area, and along with General Manager ensures overall upkeep of facility and grounds
- Assist in coordinating and implementing branch advertising and service specials
- Ability to handle upset customers in a professional manner
- Establishes and fosters relations with key outside vendors communicating with them on product and warranty issues
- Fosters effective and timely communication between service and all other branch departments
- Oversees purchasing and acquisition of appropriate department tooling and equipment
- Works with accounting to collect past due service invoices and resolve customer concerns
Personnel:
- Actively recruit technicians and ensure headcount and retention targets are achieved
- Be engaged with local trade schools, and participate in recruiting events and advisory boards
- Interviews and hires all service department employees, addresses and handles all personnel issues, including reviews and performance appraisals, and performance improvement plans
- Ensure shop personnel are properly trained, and work with employees on career path development
Skills, Knowledge, and Experience Required:
- Associate's degree (AA) in a technical field or a minimum of 3 years of comparable work experience
- Management skills to include strategic plan development, decision making abilities, and program implementation
- Supervisory skills to include the ability to coach, train, and motivate team members to reach established department goals
- Must be highly organized, detail oriented, results driven, works well under pressure
- Ability to prioritize and handle numerous tasks simultaneously
- Effective written and oral communication skills
- Ability to demonstrate or display extensive product knowledge to customers and staff
- Responsible for safety audits, safety training, compliance with State and Federal OSHA, MSHA, EPA, and DOT regulations
- Ability to sit, stand, bend, stoop and lift/move up to 75lbs on a regular basis