About the Brand:Biologique Recherche is a principled, artisanal, craft-based skincare line that is meticulously designed for professional services and expert recommendations, found within the most prestigious Spas and Salons, globally. Biologique Recherche has a reputation for astounding, efficacious, customized beauty products based on a clinical approach to skin, body, and hair care. Our product range uses pure, concentrated, raw active ingredients and the most advanced, innovative formulations in the premium skincare category. The global flagship beauty institute is located on the prestigious Champs-Elysées, in Paris. The USA headquarters is in NYC on Fifth Avenue and the Flagship Ambassade Spa is in LA on Melrose Place.Role:Boutique &Spa Director (Los Angeles,CA)The right candidate is comfortable in a high-end luxury environment and for whom client experience is a priority. TheBoutique & Spa Director will interact directly with clients to resolve issues and ensure satisfaction with spa services and personnel. The ideal candidate is detail oriented and highly organized with inspiring leadership skills. The Boutique & Spa Director will oversee all aspects of the spa operations and report to the Retail Director.Responsibilities:
- Responsible for the development, supervision, management, and growth of the spa & staff.
- Interact with clients, providing brand & product knowledge.
- Interview, train, schedule, monitor employee performance, and complete payroll for all personnel; adhere to meal break policy and proper payroll procedures.
- Review all feedback and comments from guests and make necessary adjustments while adhering to Brand standards.
- Assist the Retail Director with the development of policies & procedures, to streamline processes across all doors.
- Conduct regular staff meetings to keep employees informed of spa policies and changes as well as ways to increase sales and improve client experience.
- Convey clear instructions and guidance to the staff and establish working relationships that attain a high level of effective employee morale.
- Maintain a safe and hazard free environment for all staff and members and promote safety awareness at all times.
Who you are:
- Excellent verbal and written communication skills
- Ability to multi-task in a high volume and demanding environment
- Must be flexible with schedule – Able to work weekdays, weekends and holidays.
- Create a motivating & positive work environment.
- Social perceptiveness and situational awareness, especially in a luxury environment.
- 5+ years of customer service experience.
- 3+ years of supervisory/team management experience.
- 2+ years in the beauty industry, particularly skincare.
- Knowledge of Microsoft Office.
Benefits:
- Medical/Dental/Vision
- 401(k) Matching
- Commuter Benefits
Instagram:USA @biologique_recherche_usa
#J-18808-Ljbffr