Location: South Charleston,WV, USA
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
The Box Office Assistant assists the in overseeing ticket sales and all aspect of Box Office operation by ensuring smooth and efficient processes while providing exceptional customer service. Your role will involve assisting Box Office Management in supervising ticket sellers, resolving issues, and maintaining accurate records. This role requires strong leadership, excellent organizational skills, and the ability to work effectively under pressure to ensure a positive experience for all event attendees. The Box Office Assistant will be proficient in TM Host, Archtics, Account Manager and Microsoft Office and works under the supervision of Box Office Management.
This role pays an hourly rate of $17.00 to $20.00.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)
This position will remain open until Dec 31, 2024.
About the Venue
Charleston Coliseum and Convention Complex
The newly redesigned complex boasts 529,000 sq.ft. including a 13,500 seat arena, 100,000 sq.ft. meeting space with the largest room of 72,400 sq.ft, 50,000 sq.ft. exhibit space, 25,000 sq.ft. ballroom and ample pre-function spaces, 760 seat theater, and a 3,400 seat auditorium. The Charleston Coliseum & Convention Center hosts a variety of events, including sporting events, world-class entertainment, conventions, meetings, banquets, and other social events.
Responsibilities
* Demonstrated knowledge and significant application use experience with the Ticketmaster ticketing system in set up, operation and system utilization is essential.
* Prepares or assist with preparation of a daily report of business transactions.
* Coordinate with event organizers to understand event details, including seating arrangements, ticket prices, discounts, and restrictions.
* Assist in coordinating all event information between the event organizers, facility personnel and the building accurate manifest with Ticketmaster in a timely manner.
* Provide full service ticketing for events (including account management, ISM builds and all other ticketing requirements for ticketing operations)
* Assist with preparation of all required Box Office reports to management and promoters
* Assist with set-up and maintenance of proper Box Office procedures (with direction from Box Office Management).
* Process ticket requests from promoters and marketing department
* Update and troubleshoot the computerized ticketing system, ticket scanner units, ticket printers, card readers and software applications
* Manage all aspects of ticket scanners including setup, location assignments, restriction programming, tear down, maintenance, etc.
* Maintains communication with Ticketmaster representatives for updates and /or revisions in computer operations.
* Assist in event scan reports and drop counts to Event Manager, General Manager during closing procedures following each event
* Assist or prepares cash bank and daily accurate inventory of all tickets distributed and available for sale. Prepares nightly deposits and reconciliations.
* Maintain files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules.
* Ensure that all premium seating ticket orders are processed and confirmed in a timely and accurate manner.
* Processes group sales orders and complimentary ticket requests.
* Handle escalated customer inquiries and complaints, providing resolutions in a professional and timely manner.
* Responds to customer's complaints and service requests to maintain a positive rapport with the ticket buying public.
* Establishes and maintains high standards of customer service for the box office staff.
* Assists in training and and scheduling of part-time ticket staff.
* Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days based upon event calendar.
* Ability to work nights, all events, weekends, events and holidays as required.
* Perform ticket selling functions as needed.
* Ensure compliance with company policies, procedures, and confidentiality requirements.
* Perform additional tasks and responsibilities as assigned.
Qualifications
* 2 or 4 year degree preferred. High School Diploma and experience in lieu of college degree considered.
* 2-4 of Supervisory Experience.
* Excellent communications skills.
* Archtics/Ticketmaster experience preferred.
* 2-4 years of experience working with the public.
* 2-4 years of experience in an entertainment/sports facility preferred.
* Outstanding interpersonal and organizational skills as well as a meticulous attention to detail.
* Strong oral and written communication skills, excellent interpersonal skills, particularly in dealing with the public, are required.
* Demonstrated computer and software trouble shooting experience.
* Effectively communicates information through written correspondence, oral communication and preparation of reports.
* Knowledge of ADA regulations preferred.
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ( protected class ) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.