Location: Amherst,MA, USA
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
Box Office Attendants will understand and operate the Paciolan ticketing system, and provide excellent customer service to all guests and the Mullins Center. This role will be specific to events only.
They must know and understand each event, its seating charts, and configurations of the Mullins Center.
This role will pay an hourly wage of $15 per hour.
Benefits for PT roles: 401(k) savings plan and 401(k) matching.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
Responsibilities
* Know and understand the operations of the Paciolan ticketing system
* Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating, etc.)
* Know and understand seating charts and configurations of the Mullins Center
* Perform transactions for all events on the ticketing system with efficiency and accuracy
* Collect proper currency or credit card amount for purchase of ticket(s) as well as give back proper number oftickets and correct change
* Communicate and satisfy patrons with world class customer service
* Operate phone and address call in patrons' requests for information
* Reconcile all monies received from ticket sales
* Maintain confidentiality
* Additional duties may be assigned by Box Office Manger
Qualifications
* Ability to multitask in a fast?paced environment
* Familiarity with Windows based computers
* Possess excellent customer service skills
* Experience working with the public and cash
* Ability to work independently and as a productive member of a team
* Must be able to work a flexible schedule including nights and weekends
* Must be able to work in a loud noise environment
* Must be over 18 years or older
* Strong verbal communication skills in the English language (Spanish is a plus)
* Proven ability to work well with all levels of management
* Strong analytical and problem?solving skills
* The Univeristy Of Massachsuetts Amherst prohibits its current employees (excluding students) from being employed in any postion with OVG at this location.
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ( protected class ) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.