Location: Aspen,CO, USA
Job Title: Box Office Representative, intermittent Department: Wheeler Opera House Classification: Non-Exempt Pay Range: $18.41/hour min - $20.34/hour mid - $22.19/hour max Position Summary: This position reports to Box Office Supervisor. Assists with the sales, event support and customer services operations of the Wheeler Opera House and Aspen Show Tix at the Wheeler. Supervision Exercised and Received: Position is supervised by the Box Office Supervisor. Position is non-supervisory. Essential Job Functions: Box Office * Assists patrons to meet their ticketing needs, enters purchase information into system, and completes cash or credit card transactions on a computerized ticketing system. * Assists the Manager on duty with reporting and ticketing needs as necessary. Familiarizes themselves with upcoming events. * Operates a vehicle to sell tickets at off site venues. * Updates and reviews upcoming show details. * Facilitates patron seating issues when ticketing related, resolves conflicts and assures timely start of programs. * Responds to renter and patron needs, as appropriate. Cash Handling/Reporting * Reconciles cash drawer; researches and corrects or otherwise notes for management any discrepancies therein. Support Services * Maintains supplies, organizes informational material in lobby areas, merges customers' accounts, records phone messages, and monitors work spaces for orderliness and cleanliness. Core Competencies Displays the following key competencies in the overall job performance to include the following knowledge, skills and abilities: * Well-developed interpersonal skills, including listening, empathy, tact, cooperation, and friendliness, and the ability to relate and communicate with a diverse patron and volunteer base. * Desire and ability to provide exemplary customer service to successfully identify and meet the needs of our patrons, volunteers, and staff. * Ability to handle money efficiently and with integrity, including: completing cash and credit card transactions, properly reporting on forms, etc. * Ability to perform both individual and team-orientated work, with special attention to conflict resolution and goals achievement. * Knowledge of basic administrative and clerical procedures with strong computer/technological literacy. * Maintains a high level of organization and orderliness. Other duties as assigned. Minimum Requirements: Education: High School Diploma or GED equivalent. Experience: One year customer service and cash management required. Experience with Box Office, Ticketing and/or event support in an entertainment venue. Technical Knowledge : Must be proficient with Microsoft Word, Excel, and Email. Licenses & Certifications: Must possess a valid Colorado Driver's License or be able to obtain one within 30 days of start date. NOTE: This position requires a Criminal Background Check upon hire. Employment is contingent upon successful completion of a Criminal Background Check. NOTE: Any combination of experience and education that would likely provide the required abilities, knowledge and skills as determined by the City of Aspen may be substituted for the requirements above. Position Type and Work Hours: Intermittent part-time, up to 29-hour work week, Monday through Sunday, hours and days will vary depending on production schedule. Evenings/Weekends: Required Weekdays: Occasionally will be required depending on department staffing needs and special events. Work Environment: * Indoors: Wheeler Opera House; performance venue environment. * Outdoors/Off-Site: Occasional offsite and outdoor work environment for special events. Occasional transportation needs between sites. Meetings, and trainings at a variety of city facilities and areas. Essential Physical Requirements: * Lifting & Carrying: Occasionally up to 75 lbs. assisted, such as moving tables and chairs. Up to 35 lbs. unassisted, such as picking trash in theatre, taking trash/recycling to dumpster after event and moving boxes/packages. * Physical: Reaching, climbing stairs, standing, sitting, typing, talking, crouching, kneeling, seeing, driving, and hearing. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.