BOX OFFICE TICKETING CLERK
: Job Details :

We are currently looking for a Part Time 38 Box Office Ticketing Clerk to join our Entertainment team located at WinStar World Casino and Resort.Summary:Inputs customer guest information in to the Ticketmaster system to procure tickets for guests.Responsibilities:* Provides first class customer service - courteous and helpful to all internal and external customer types- Greets and engages with a smile- Determines and meets needs- Seeks positive experience and outcomes- Answers questions in a courteous and professional manner- Partners with internal and external services as needed to ensure appropriate referral is made* Completes all training and development requirements and participates in continuing education opportunities* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types- Shares responsibilities for maintaining adequate supplies and equipment- Maintains general upkeep of work area and maintains a safe environment- Observes and addresses potential environmental hazards and risks- Maintains and promotes professionalism- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics- Adheres to Chickasaw Nation dress code standards- May provide break coverage for others as assigned- May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit* Maintain knowledge of and follow all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.* Communicates with other team members, departments, guests and management- Shares general and important information- Listens to others- Follows divisional, departmental and organizational protocols* Assist in set-up, preparation, provide support for all special events, concerts and venues held- Provides support in set up, table ware preparation, serving, running errands, breakdown, cleanup and post event wrap up- Provides support in offsite events including but not limited to, preparation, set up, running errands, answer questions, interact with guest, handing out promo items, clean up* Process ticket sales from patron via multiple communication styles providing confirmation when necessary- Takes patron's name, payment and winning experience car number when applicable- Provides ticket or confirmation number for ticket retrieval if confirmation number has been assigned in absence of producing a ticket* Provide assistance and information about upcoming events held in venue- Works with Player Development Guest Services department in determining seats that have been assigned to high-end players- Ensures correct coordination for all tickets available and that tickets have been accounted for correctly* Assist patrons inside venue with various outlets of entertaiment options- Assists patrons to find assigned seats- Assists with crowd flow during concert intermission- Directs patrons to dining, various gaming options, entertainment, restrooms and any additional services provided by the facility* Prints day of show tickets, Will Call tickets, and tickets in que* All other duties as assignedCompetencies:Essential:* Effective working relationships* Organizational and time-managementSkills:Essential:* Basic Computer skills* Must be familiar with the MS Office Suite of products* Accurately type 25 words per minuteExperience:Essential:* No prior experience required.Education:Nonessential:* High School, GED or EquivalentCredentials:Essential:* Pass gaming background check* Pass general background check* Pass Title 31 testing relevant to positionWorking Conditions:Essential:* Casino* Pass pre-employment drug test* Sometimes bend, kneel, stoop, push, reach* Sitting up to 50% of shift* Standing up to 50% of shift* Walk up to 50% of shift