Location: Charlotte,NC, USA
DESCRIPTION
Responsible for the Customer Service functions for all assigned lines.
RESPONSIBILITIES
+ Receive order issues from external parties in a professional manner.
+ Resolve issues with knowledge, experience, and research, communicating with internal and external groups as needed.
+ Update order in order system as necessary.
+ Review dashboard for alerts on a daily (hourly) basis.
+ Escalate unresolved issues to appropriate parties, including Business Managers, Customer Managers, etc.
+ Escalate issues to Customer Service Specialist/Supervisor as needed (i.e. bypass order validation).
+ Perform resolution procedures outlined in static help file.
+ Investigate rules engine failures and determine appropriate course of action.
+ Escalate all unresolved rules engine issues to Customer Service Supervisor.
+ Fill out rules engine request and submit to Customer Service Supervisor.
+ Maintain client/customer criteria for handling orders.
+ Update and maintain current information on prices. Ensure Sales Data Coordinator is notified on a timely basis.
+ Responsible for filing documents according to Acosta policy.
+ Maintain excellent working relationships with Customers, Clients and co-workers.
+ If applicable, assist with Customer Replenishment (CRP/VMI). Maintain inventory data, enter order in Becton Schantz and send to customer. Manage CRP order process through delivery, as required.
+ Perform special assignments for the company and/or branch and/or department as needed.
+ Meeting the physical requirements - listed below
+ Other duties as assigned
QUALIFICATIONS
Education
+ High School Diploma/GED
+ Associate Degree
+ Formal Customer Service Training Preferred.
Work Experience
+ Two years of business process solutions, customer service, and/or administrative experience.
+ One year of food broker experience preferred.
Knowledge, Skills and Abilities
+ Strong interpersonal, organizational and administrative skills.
+ Effectively communicate with others.
+ Able to operate a calculator, computer, printer, fax machine, telephone, and copier.
+ Proficient in MS Office (Word, Excel, and Outlook).
+ Proficient in data/order entry and software.
+ Possess Becton System technical skills.
+ Type a minimum of 60 wpm.
Physical
+ Seeing
+ Listening
ABOUT US
Acosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-, reach- and relationship-driven strategies to execute those strategies, and the tools to monitor, track and optimize metrics-based results for customers and retailers.
Acosta and its subsidiaries, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. Acosta may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.
Acosta and its subsidiaries is an Equal Opportunity Employer
We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.
_By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions._
Acosta et Mosaic sont les forces motrices en matire de ventes et de marketing derrire les marques les plus reconnues et prouves auprs des principaux dtaillants aux tats-Unis et au Canada. Nous proposons des services flexibles qui maximisent l'efficacit. Acosta possde le talent et la technologie ncessaires pour laborer des stratgies axes sur les donnes, la porte et les relations, afin de mettre en uvre ces stratgies, ainsi que les outils pour surveiller, suivre et optimiser les rsultats bass sur les indicateurs pour les clients et les dtaillants.
Acosta et ses filiales , de bonne foi, estiment que cette fourchette de rmunration affiche est la fourchette prcise pour ce poste au moment de cette publication. Acosta pourrait finalement payer plus ou moins que la fourchette affiche en fonction des qualifications des candidats et des lieux. Cette fourchette peut tre modifie l'avenir.
Acosta et ses filiales sont des employeurs offrant l'galit des chances .
Nous nous engageons fournir des amnagements pour les personnes handicapes . Si vous avez besoin d'un amnagement, nous travaillerons avec vous pour rpondre vos besoins, dans la mesure requise par la loi.
Les dclarations ci-dessus ont pour but de dcrire la nature gnrale et le niveau de travail effectu par les personnes affectes cette classification. Elles ne doivent pas tre interprtes comme une liste exhaustive de toutes les responsabilits, tches et comptences requises du personnel ainsi class. Mosaic se rserve le droit de modifier tout ou partie des descriptions de poste sa discrtion afin de rpondre aux besoins de l'entreprise, voire de les dpasser.
En soumettant votre candidature, vous acceptez et acceptez la Dclaration de confidentialit d'Acosta et les Conditions d'utilisation .
Acosta, and its subsidiaries, is an Equal Opportunity Employer
Job Category: Sales Support
Position Type: Full time
Business Unit: Sales
Salary Range: $24,000.00 - $30,000.00
Company: Acosta Employee Holdco LLC
Req ID: 2391