Job DetailsJob Location Osceola, AR - Osceola, AR Position Type Full Time Education Level High School Travel Percentage Up to 25% Job Shift Day DescriptionJob Objective: his position is responsible for the successful execution of the service contracts in place with Levy at Big River 2 Steel in Osceola, AR by directing and coordinating Power Equipment's product support resources to support the machines under contract.The Coordinator will report directly to the General Product Support Manager for the Western Region. There will be daily interaction and coordination with the Memphis product support team and the CSM for Steel Mills / Material Handling Support. Job Duties and Responsibilities
- Develop and maintain excellent customer relationships, both internal and external
- Develop and maintain relationships with appropriate customer personnel
- Coordinate communications between Power and the customers to obtain the objectives of the service agreements.
- Become familiar with the contracts so that all product support activity is billed to the proper account.
- Daily coordination and direction of assigned Power service personnel and associated assignments to fulfill the objectives stated in the service agreements.
- Regular firsthand communication with designated customer personnel to define the appropriate scope of work and schedule repairs to maximize machine availability.
- Track machine hours and coordinate all PM services per agreement, working with customer to schedule to keep machine availability at the required level.
- Coordinate periodic inspections of all machines under contract.
- Follow-up on the inspections with the customer to coordinate any repairs that may be required.
- Take ownership of customer issues and follow-up through close of issue.
- Participate in periodic meetings with customer personnel as needed.
- Become familiar with and capable of researching known databases such as Fix as Fail campaigns, Komtrax, TSR's, TSI's and other technical information to assist in job preparation, scoping, and problem resolution.
- Open and Close work orders as required.
- Review and approve assigned field technician's service reports daily for accuracy, appropriate detail, supporting documentation such as pictures, etc. Review and update WIP report as it relates to specific job progress notes and other salient information. Job status should be accurately depicted and completed jobs should be closed on a timely basis.
- Prior to closing jobs, make sure all service labor has been entered and ensure all parts returns and core returns are acknowledged and processed by Memphis parts department. In addition, for warrantable jobs, ensure failed parts are kept and proper documentation including pictures and documentation are sent to Memphis Service Department for processing.
- Participate in monthly open job reviews with the General Product Support Manager.
- Communicate directly with manufacturers on problem resolution and status as required.
- Make sure assigned field technicians are doing onsite inspection SLAM or specific customer site specific safety inspections in writing, hold a monthly safety meeting with field techs. Incorporate periodical in-person inspections of technicians on field jobs to review safety protocol compliance. Ensure necessary safety items are provided including lifting devices and proper PPE.
QualificationsJob Requirements
- High School Diploma or equivalent required. Post-secondary degree preferred.
- 2 - 5 years' experience utility/construction/mining industry repair and or maintenance shop experience
- Positive personality, team player, problem solver, self-starter, high integrity, superior communicator (oral and written).
- Proficient with a computer for administrative use including Microsoft programs (Word, Excel, PowerPoint, etc.).
- Able to travel overnight periodically for company business
- Must pass background check, employment physical and drug screen.