We are on a mission to do something that has never been done before - to build the first nationwide home remodeling brand. That requires a high level of imagination, commitment, and determination from people who take extreme ownership of their circumstances. We are proud that our commitment to culture has earned us the 2023 Top Workplaces USA award as one of the nation's top employers, as well as distinct recognition in the following categories: Leadership, Purpose & Values, and Compensation & Benefits. As our nationwide growth accelerates, our Regional Operations Team in Cincinnati plays a key role in driving forward our mission of Bringing Happiness to Every Home® by improving the customer and referral marketing efforts to generate qualified leads for the local branch, while providing a five-star customer experience. As a Branch Brand Ambassador at West Shore Home®, you will contribute to this mission by supporting two critical functions in West Shore Home's marketing and sales processes. First, you will delight customers and improve their experience by delivering a gift and checking in on their happiness with the process to encourage improvement on Quality Control Questionnaire surveys to improve organic customer acquisition. Second, you will drive repeat and referral business by asking great questions about prospect future needs, selling the value of our design consultation, and coaching customers on the ease of utilizing our referral rewards program. We are on a mission to do something that has never been done before - to build the first nationwide home remodeling brand. That requires a high level of imagination, commitment, and determination from people who take extreme ownership of their circumstances. We are proud that our commitment to culture has earned us the 2023 Top Workplaces USA award as one of the nation's top employers, as well as distinct recognition in the following categories: Leadership, Purpose & Values, and Compensation & Benefits. What You'll Contribute In this role, you can expect to:
- Develop a plan to visit customer job sites each day by reviewing the upcoming installation schedule and planning an efficient route to visit with as many customers as possible.
- Visit both current jobs in progress and installation complete jobs to get happy customer photos for social media postings.
- Travel to 5-6 customer installation job sites daily to meet with the homeowner, discuss their upcoming project needs, and inform them of our referral rewards program.
- Utilize sales training and skills to build interest in future projects with the homeowners and schedule appointments on the spot for engaged prospects.
- Maintain a fun, enthusiastic attitude in all customer-facing interactions to positively engage new prospects who may become customers.
- Coach customers on how to take advantage of the referral rewards program while on the job site by showing them how to share their referral code to generate rewards.
- Organize customer experience gifts to deliver to customers on each site visit.
What It Takes to Succeed At West Shore Home, we are Default Aggressive towards our goals and take Extreme Ownership of our results. We'll provide you with the training and tools to set you up for success, and we hope that you'll bring:
- High school diploma or equivalent required.
- Previous experience or a desire to learn field marketing or sales role.
- Fun, high-energy, enthusiastic attitude in all customer-facing interactions.
- Proficiency with mobile technology (cell phone, iPad).
- Must have a valid smart phone or smart device to log into Company required systems using two-factor authentication.
- The Brand Ambassador must be obsessed with the customer experience. This will include face-to-face marketing efforts that will engage new prospects and current/past customers to generate referral and repeat business for the Company. It starts with visiting customers and delighting them with a small gift at their installation. The role must take Extreme Ownership of the process by planning out each day and preparing for the approach to customer and prospect interactions. This involves refining presentations for customers and preparing for the questions and scenarios which may be encountered to get the result of a scheduled appointment or a referral. The Branch Brand Ambassador will prepare gifts and deliver them to customers at multiple install job site visits each day. In meeting with the customer, the Branch Brand Ambassador will talk about their happiness with the process and invite the discussion around a potential next project. If the customer has a need, the role will seek to build value in scheduling an appointment to get more information and schedule a new appointment with the customer on the spot. If the customer is happy, but not interested in another project, the Branch Brand Ambassador will guide them through the rewards program and demonstrate how easy it is to gain rewards through sharing more about their experience with friends and family. With each visit, the role will learn more about the types of interactions which can be expected and will Get Better Every Day by tailoring the approach to improve and get a result with each visit.
We Invest in YOU We believe that when employees know they are valued and safe, they'll bring their best efforts every day. That is why we go above and beyond to ensure that our teammates know just how much they mean to us, and we are proud to have earned Top Workplaces USA for Compensation & Benefits recognition. We've got you covered with:
- Multiple health insurance options (medical, dental, vision, accident, life, critical illness, and short- and long-term disability)
- 401K retirement plan with company match
- Paid holidays and paid time off (PTO)
- Continued training & leadership development opportunities
- Unlimited professional and personal growth potential
More to Know
- Schedule: The standard workweek for this position is Monday - Friday, in the office, and in the field in customer's homes.
- Location: Cincinnati, OH
- Seniority Level: Associate
Our Growth Story What started as a local window & door replacement company in a small Pennsylvania suburb has grown into a technology-enabled home improvement powerhouse with over 2,500 employees across 16+ states. With continued national expansion plans, we have committed ourselves to staying true to our roots with a customer-first mindset and an employee-centric culture. While we come from different backgrounds and experiences, we are aligned by our values and are driven by a common goal - becoming America's Most Admired Home Remodeling Brand®. We operate at our best when every employee works to achieve their individual potential. To facilitate this, West Shore Home actively invests in our people by providing the structure and support to challenge you as you grow professionally and offering tools to achieve personal satisfaction. If you are looking to unlock your potential and find out what you are truly capable of, there is no better place to do so. #RHPC It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.