Location: East Syracuse,NY, USA
ESSENTIAL DUTIES AND RESPONSIBILITIES Work with Sales team on completing documentation requirements on behalf of patients. Provide reception services as first point of contact including telephone reception and in-person. Perform a number of processing duties for the Branch as necessary including, but not limited to working with intakes, reviewing ACIS screens to assist customers; and confirming delivery appointments. Perform post-delivery work order confirmation and data entry. May assist with coordination of patient Positive Airway Pressure (PAP) classes including assembly of paperwork instructions and other non-licensed activities as defined by policy. May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment as directed. May perform functional tests on certain respiratory equipment as required by branch. Handle requests for audit/documentation purposes. Support overnight oximetry program. Collect credit card/billing information as needed. Assist with patient scheduling. Carry out scanning, filing, and faxing records on a routine basis. Aid with warehouse/patient equipment preparation. In addition to set up or return of equipment, may instruct patients, complete paperwork, explain insurance and out-of-pocket expenses, handle payments, retrieve equipment from warehouse, and reconcile daily receivables and submit to the lock box. May perform outbound customer satisfaction calls to patients and referrals. Order inventory or office supplies. Performs other duties as required - HS Diploma or GED2+ years of office related experience