First National Bank of America is looking for a courteous and tactful candidate to support our physical and online branches out of our East Lansing branch. The Branch Customer Service Specialist involves working with customers with the purpose of giving or obtaining information, building relationships, or soliciting cooperation through multiple channels, including phone, e-mail, in person and messaging. The ideal candidate will be able to combine accuracy and follow-through with excellent customer service skills. Responsibilities:
- Support Online Branch customers opening or making changes to new accounts
- Providing support to customers wishing to open, access or use online banking
- Support branch deposit production by opening accounts in-branch as needed
- Support branch by processing teller transactions as necessary
- Answer incoming calls from customers
- Comply with all relevant regulations and follow all bank procedures
Qualifications:
- Strong written and verbal communication
- Qualified candidates will be detail oriented with skills in record maintenance
- Candidates should be able to multitask while operating in a fast-paced environment
- Knowledge of deposit account opening regulations preferred
Employee benefits
- Medical - Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
- Dental - Premiums as low as $0.00
- Vision - Low premium Plan
- Discounted childcare
- Pet Insurance
- Paid Time Off (PTO)
- 401k with employer match
- Adjustable desks that can be raised or lowered to sit or stand
At First National Bank of America, we are looking for exceptional individuals with a servant's heart or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference. First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy. Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job. First National Bank of America is an Equal Opportunity Employer. #LI-Onsite