Branch Manager
: Job Details :

About The Role

We are seeking a dynamic individual to lead and manage our Ritzville branch. Our ideal candidate will be a strong leader who is passionate about providing exceptional customer service as well as dedicated to creating a positive work environment for our employees and promoting their professional growth. This position will coach needs based selling, provide branch operational support, will work closely with senior management to develop and execute branch growth strategies, and is expected to demonstrate leadership and engagement in the community. If you are looking for a leadership opportunity with a growing financial institution, this may be the perfect opportunity for you!

POSITION SUMMARY:

The Branch Manager is responsible for the overall operational and profitability of the branch by directing sales and business development, meeting operational objectives, and ensuring the branch achieves its annual goals. Duties include the management and leadership of employee development and engagement, continual coaching and performance management. The Branch Manager is responsible for prospecting and enhancing business relationships by identifying and referring sales opportunities for financial needs and presenting all options to the customer, following up as needed. Branch Manager relationship banking responsibilities include achieving goals, creating opportunities to identify a customer's financial needs across all product and service lines, and providing a referral to the appropriate department if needed. May also assist with other departmental duties as assigned.

BRANCH MANAGEMENT RESPONSIBILITIES:

• Ensures that all customers receive the highest quality service, which promotes the retention of deposits and generation of operating income.
• Will manage branch as profit center by developing sales and revenue generating programs. Includes creating branch sales plan, developing branch staff and sales activities to achieve branch sales and productivity goals.
• Actively investigates opportunities for expanding market share and making Wheatland Bank more profitable, with particular attention to identifying prospective customers and additional financial needs among present customers.
• Maintains active calling plan for Book of Business clients and prospects business calling plan of outside calls, which includes in-person and telephone cold calling.
• Fully cross trained with Deposit Relationship Manager for cash management and remote deposit capture.
• Introduces and cross-sells new and existing Bank products, including obtaining deposits and selling non-deposit services.
• Maintains customer relationships.
• Ensures an effective working relationship with other Bank personnel, as required to perform customer support and sales function.
• Manages short and long range planning efforts for the branch, including profit plan and capital budget.
• Prepares and provides input to the preparation of reports, planning strategies, and budget goals and results.
• Ensures that appropriate daily, weekly, monthly and other periodic reports are reviewed in a timely manner.
• Controls expenses to ensure the profitable operation of the branch.
• Facilitates effective selling of Bank's products and services.
• Actively solicits business from prospective customers.

- Conducts customer calls

• Assists in establishing sales and service goals and initiates necessary actions to meet and exceed those goals.
• Maintains current knowledge of Wheatland Bank's and competitors' products and services, rates, and terms.
• May provide credit services to customers in conformance with Bank lending policy and interest rate guidelines.
• May have lending responsibilities or lending authority. If does not have direct lending authority, works closely with loan officer by identifying and targeting prospects, participating in meetings, cross selling bank products and services, and assisting loan officer with other duties as needed.
• Maintains current knowledge of regulations.
• Coordinates collection efforts.
• Ensures compliance with regulatory requirements by complying with Bank policies and procedures and operating within all current federal and state regulations.
• Ensures compliance with audit requirements by communicating audit standards to staff through continuous in-house audits and by exercising procedural controls and security measures.
• Ensures that monthly branch certifications (audits) are conducted, reviewed, and submitted to Administration.
• Maintains appropriate internal controls.
• Maintains active involvement in community affairs.
• May manage multiple branches.
• Coordinates and maintains branch retailing elements, such as signage.
• Accountable for marketing products and services, within marketing guidelines, to generate profitable revenue by calling on businesses, developing centers of influence, and networking in community. Coordinates branch advertising with Marketing Department.
• Responsible for the maintenance and repair of the physical facilities and equipment of the branch, both internally and externally, including such activities as snow removal and external building cleanliness.

- Obtains bids for unbudgeted repairs or maintenance.

• Conveys a professional image at all times, both personally and for the branch personnel and facilities.
• Other responsibilities may be assigned by management as needed.

SUPERVISORY RESPONSIBILITIES:

• Carries out supervisory responsibilities in accordance with the Bank's policies and procedures.
• Participates in hiring and termination of employees.
• Responsible for employee performance appraisals, rewarding and acknowledging, coaching, delegating, goal setting, and motivating employees.
• Ensures adequate training is provided to staff.
• Maintains good staff morale.
• Makes recommendations for salary changes or promotions.
• Conducts weekly staff meetings.
• Maintains schedule of branch events.
• Monitors staff performance and reviews incentive reports.
• Ensures adequate branch staffing.
• Performs other tasks as requested by management.

About You

QUALIFICATIONS:

• A two-year college degree at a business or trade school and/or equivalent combination of education and experience.
• Two to five years of similar or related experience, including time spent in preparatory positions.

KNOWLEDGE, SKILL, ABILITY:

• A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.

WORK ENVIRONMENT:

• Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include: The employee is constantly required to stand and walk. Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

What We Offer

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, and paid sick, holiday, and vacation time and the ability to participate in incentive plans.Visit our website for more details!

COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out!

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.

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