Job Description:Branch ManagerLocation: New York City: 286 Madison Ave - Suite 501Reports to:VP of OperationsSalary Range: $100,000 - $110,000 (Depending on experience)
Job Summary:The Branch Manager is responsible for leading all aspects of Sales and Services for our New York City, NY location.The Branch Manager is accountable for all facets of the operation to include team leadership, staffing, training and development, customer satisfaction and retention, service delivery, operational efficiency, and new business development.
Organizational Relationships:The Branch Manager reports to the Vice President, Operations. Reporting to the Branch Manager are Field Supervisors and through them, Pest Control Technicians.
Duties/Responsibilities:- Managing branch P&L - monitoring financial performance and expenses, driving growth, ensuring revenue and profit plans are achieved.
- Manage branch for achievement of Key Performance Indicators (KPI) to include Revenue, EBITA, and Customer NPS Survey Scores. Additional targeted metrics include customer retention, portfolio value, technician utilization and efficiency, employee turnover and technician accident rate.
- Directly managing the branch field supervisors, and through them, the field technicians.
- Oversees Service operations along with the Field Supervisor.
- Recruit, interview, hire and train branch staff.
- Monitoring regulatory compliance, quality control standards and ensure safety.
- Partner with sales staff on sales plans and forecasts associated with their branch.
- Ensures alignment with the company business model and guidelines, including implementing company programs and initiatives.
- Lead, motivate and manage team members to deliver exceptional service for our customers.
- Resolve customer complaints and issues promptly and professionally to ensure customer satisfaction.
- Responsible for the employee performance review process to include evaluation of staff performance. Makes recommendations and administers corrective actions consistent with company policy.
- Prepare and conduct team meetings.
- Occasional travel to other branches and corporate office Locations.
Required Skills/Abilities: - Strong communications skills - oral, written, and presentation
- Organizational skills, ability to multitask
- Strong problem solving and solution identification
- Proficient in Microsoft Office Products (Word, Excel, PowerPoint, etc.)
- A valid driver's license is required
- Excellent leadership skills with ability to train, coach and motivate
- Ability to collaborate with all departments and employees within the organization
- Strategic leader with focus on delivering exceptional customer service
Education and Experience:- Bachelor's Degree
- 5+ years' experience managing a portfolio of business with Profit & loss ownership and/or experience, leading a team
- Background in Pest Control, Termite, and/or Wildlife control a plus
- Must have at least 3 years of driving experience to drive a company vehicle.
- Must have a valid NY State driver's license.
Benefits Offered: - Paid time off, paid holidays
- Medical, Dental and Vision insurance
- Prescription drug program
- 401(k) Savings Plans (Traditional & Roth with employer match)
- Life insurance, 100% company paid (with options to buy up)
- Long and short-term disability, Accidental, Critical Illness, and Hospital Indemnity insurance
- Employee Referral Bonus Plan
Requirements:- Must be at least 18 years of age
- A valid driver's license with an acceptable driving record.
- The ability to read, write, speak, and comprehend English
- Legal eligibility to work in the U.S
- A criminal background check will be conducted
Equal Opportunity EmployerJP McHale Pest Management is a Drug-Free Workplace