DescriptionMake a difference in patients' lives every day by leading and inspiring our dedicated team to deliver exceptional service!Kelly's Home MedicalDavenport, a division of CarePro Health Services, is seeking an experienced, reliable, and results-driven Branch Manager.In this role, you will be responsible for leading and coordinating clinical and non-clinical staff within the branch, working with client accounts, assisting with intake processes, handling escalated inquiries and complaints, and providing coverage in other positions when necessary.This position is scheduled from 8:30 am to 5:00 pm Monday thru Friday. Our ideal candidate will be dependable and seeking long-term employment, possess strong organizational and administrative skills, and be able to manage a team.As an employee-owned company, CarePro believes in our employees and their potential. We strive to provide a fun, engaging, and fast-paced work environment while delivering superior products and service for our customers. Rayser Holdings and CarePro were honored to be named the 2024 Employee-Owned Company of the Year for the Iowa/Nebraska Chapter of The ESOP Association!What You'll Do:
- Direct and supervise the DME, respiratory therapy, and clerical support staff within the store
- Meet sales goals by training, motivating, mentoring, and providing feedback to staff
- Encourage and develop professional growth opportunities for employees
- Manage the work of employees by assigning incomplete tasks, communicating job expectations, reviewing, and appraising performance
- Conduct evaluations of employees to identify areas of needed improvement
- Assist patients/customers in selecting equipment and supplies to meet their medical needs, and provide adjustments, training, and demonstrations on proper equipment use as needed
- Stay up-to-date with new products and services
- Oversee store administration and ensure adherence to policies and procedures
- Act as the liaison with other CarePro locations
- Represent CarePro and Kelly's within the community to enhance public relations, coordinate activities, and promote health programs
- Support other department managers within CarePro Home Medical
- Address escalated inquiries and complaints from customers and vendors
- Fill in for other roles as required
What We're Looking For:
- Minimum of 3 years in a supervisory role and/or retail management experience
- College degree preferred, or one (1) to three (3) years related experience and/or training; or equivalent combination of education and experience
- Knowledge of home medical equipment and respiratory services, Medicare rules, and insurance reimbursement
- Microsoft Office experience including Word, Excel, PowerPoint, and Internet skills required
- Effectively use interpersonal and communication skills with tact and diplomacy within all levels of the organization
Post-offer, pre-employment background checks, reference checks, drug screen, physical agility test, and TB test required.CarePro is an Employee-Owned Company, that offers competitive pay and comprehensive benefits and is an Equal Opportunity Employer! Learn more about us at www.careprohs.com