The Branch Manager oversees the operations of a retail branch, ensuring conformance with compliance directives and Bank policies. Leads and manages the activities of Branch staff and works with them to execute branch goals and action plans that align with overall Bank objectives. Fosters a positive work environment and ensures an overall excellent customer and employee experience in the branch.Essential Duties:
- Develop and implement branch business plan to achieve specified loan generation, deposit growth, product sales, cross-selling, relationship development, and retention goals.
- Implement sales campaigns set forth by Executive Officers to meet sales goals and objectives for the bank.
- Create and implement new ideas to attain new business that align with the Bank's core values and strategic goals/objectives.
- Build and foster strong relationships with key clients, businesses, and community leaders.
- Demonstrate product and sales knowledge of all products and services of the bank related to daily job functioning.
- Make and service a variety of business and consumer loans both secured and unsecured to include real estate, small business, line of credit, home equity, and credit cards.
- Grow business deposits and loans proactively through inside and outside business development.
- Participate in community and civic organizations/activities to enhance the Bank's image and develop additional business and consumer relationships.
- Resolve difficult situations for customers ensuring exceptional customer service.
- Achieve individual sales and referral goals.
- Ensure audit controls are followed to protect the bank from unnecessary risk and exposure.
- Conduct branch meetings (sales, training, etc.) with branch staff.
- Maintain regular, reliable attendance.
Supervisory Responsibilities:
- Collaborate in the hiring, training, and retention of branch staff with next level manager and Human Resources.
- Supervise, coach, and develop staff regarding service expectations, sales/referral goals, policies, procedures, products, systems, and banking transactions.
- Provide regular feedback to staff regarding their individual performance and works with them in areas of improvement.
- Create development plans with staff for their continued future growth.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws to include recruitment and hiring, coordinating training for new hires, assigning and directing staff as needed, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems. Directly supervises Branch staff within branch.
Other Duties:This job description is not designed to be an exhaustive list of duties. Duties, responsibilities, and activities may change at any time with or without notice.Culture Expectations:
- Work within the framework of the Bank's vision, mission, and core values.
- Foster a positive and collaborative work environment, promoting a culture of customer-centricity.
- Create and support an inclusive environment by valuing the diversity of talents, skills, and backgrounds that others bring to team efforts. Seeks and is open to different perspectives when creating solutions.
- Take ownership of personal and professional development, staying current with industry trends and regulatory changes and improving knowledge as it relates to position.
- Stay current, maintains knowledge of, and complies with all F & M products and services and policies and procedures.
- Complete annual bank training requirements within completion timeframe.
- Protect the bank's and customers' information keeping in absolute confidence.
- Display a positive, cooperative spirit; professionalism; and a responsible attitude to staff and customers always.
- Demonstrate strong leadership skills by setting a positive example for colleagues and promoting a culture of excellence.
- Represent F & M Bank professionally and courteously while in contact with the public either in person, phone, or video.
RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.Knowledge, Skills, and Abilities
- Branch Manager I: Knowledge of general retail banking products, operations, regulations, and compliance preferred.
- Branch Manager II: In-depth knowledge of banking retail banking products, operation, regulations, and compliance.
- Branch Manager III: Extensive knowledge of banking retail banking products, operation, regulations, and compliance.
- Possess effective interpersonal skills to work/interact with all individuals.
- Strong organizational skills with ability to function in a flexible work environment.
- Proficient PC skills including MS Office software.
- Strong problem-solving and decision-making abilities to effectively resolve customer and employee issues.
- Ability to meet sales/referral goals and objectives.
- Ability to communicate effectively orally and/or in writing.
- Ability to prioritize and meet deadlines.
Education and/or ExperienceBranch Manager I:
- 2 years' experience in a retail management/leadership role directing the activities of a sales team.
- Experience in a customer service or bank branch role strongly preferred.
- Any combination of education and related experience equivalent to an associate or bachelor's degree in
- finance, business administration, or a related field preferred.
Branch Manager II:
- 3 years' experience in a retail management/leadership role directing the activities of a sales team with proven ability to meet retail branch goals and objectives
- 3 years' experience in small business and consumer lending and business/relationship development
- Any combination of education and related experience equivalent to a bachelor's degree in finance, business
- administration, or a related field strongly preferred.
Branch Manager III:
- 5+ years' experience in a retail management/leadership role directing the activities of a sales team with proven ability to meet retail branch goals and objectives.
- 3 years' experience in small business and consumer lending and business/relationship development.
- Any combination of education and related experience equivalent to a bachelor's degree in finance, business administration, or a related field strongly preferred.
Certificates, Licenses, and Registrations:
- Registered with the Nationwide Mortgage Licensing System and Registry as a mortgage loan originator in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act (SAFE Act) or ability to become registered.
Physical and Mental Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The employee regularly sits and uses hands to finger, handle, or feel objects, tools, or controls.
- The employee frequently is required to talk or hear.
- The employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, or crouch.
- The employee must regularly lift and/or move up to 10 pounds and may occasionally lift to 30 pounds.
- Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and
- the ability to adjust focus.
Work Environment:
- Work is primarily performed in an office setting where the noise level is usually moderate.
- This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Position Type/Hours:This is a full-time, exempt level position working Monday - Friday and rotating Saturdays with other days andhours as necessary to accomplish duties.Travel:Travel is primarily within the Bank's market areas during the business day with occasional out-of-area and overnight travel required.