Location: Old Saybrook,CT, USA
Branch Operations Supervisor
Old Saybrook, CT, USA Req #1661
Wednesday, November 27, 2024
At Liberty, we are proud to integrate our Diversity, Equity and Inclusion (DE&I) throughout all functions and areas of the Bank in order to maximize our impact and exceed goals. We believe that deepening our DE&I strategies in the workplace and communities we serve, creates a much better place to work for our teammates and a safe place where our customers are connected and supported. We take pride in promoting through initiatives and investment a socially responsible and sustainable future.
SUMMARY OF THE JOB:
As a Branch Operations Supervisor (BOS) , you will ensure that the customer experience is consistently aligned with Liberty Bank's Leadership, Vision, Mission, and Core Values. The Branch Operations Supervisor role is critical in helping the branch achieve its sales, service, and operational goals. In this role you are responsible for compliance with bank policies, procedures, and operational integrity. You will inspire and lead others, creating an environment that keeps employees engaged, motivated, and excited. The Branch Operations Supervisor fosters an environment that supports opportunities to identify meaningful referrals, while maintaining integrity and ethical standards. You will lead by example and thrive on delivery of exceptional customer service. You will collaborate with your manager to personally grow and develop in the areas of Retail Banking to achieve your career goals.
ESSENTIAL FUNCTIONS:
Responsible for exceeding customer service standards and positively influencing overall Teller Customer Experience survey results.
Engages with customers and employees to create a positive customer experience and team environment.
Provides leadership oversight in the absence of the Branch Manager. Demonstrates sound judgment and decision making.
Models and ensures a collaborative and supportive culture within the branch team as well as when interacting with interdepartmental contacts and resources.
Responds to customer questions and concerns; able to resolve appropriately or refers to other resources as necessary.
Responsible for ensuring branch operations are in accordance with bank policies and procedures.
Partners closely with the Retail Support team to identify opportunities for enhancements to functional operations and processes.
Oversees operational performance, identifying opportunities to enhance efficiencies across the branch, and providing leadership to gain support and implement new processes.
Provides oversight and identify risks on operational activities. Ensure compliance with State and Federal Regulations. Protect the interest of the bank and minimize loss through adherence to security measures and other policies and procedures.
Identifies fraudulent activity to prevent potential losses to the Bank.
Actively participate in sales meetings and offer creative and innovative ideas.
Meets and exceeds individual referral goals.
Proactively engage in opportunities to learn new and existing products and services.
Ability to appropriately identify and recommend products and services to customers to build and deepen customer relations.
Accurately and efficiently performs a range of customer service transactions. Processes transactions accurately and efficiently.
Maintains and balances a cash drawer. Researches and resolves transaction/cash discrepancies.
Processes and settles ATM and/or Vault.
Ensures workstation and teller line/POD areas are organized and maintained to satisfy Liberty Bank standards.
Mentors and coach teller staff.
Perform other duties and tasks as requested.
Actively promotes Liberty Bank within the community and maintains the highest level of customer and employee confidentiality.
MINIMUM REQUIREMENTS:
Two-year college degree or equivalent work experience
Availability to work weekends and/or extended hours as required to run the business.
Successful record of coaching and mentoring employees and a team to achieve desired results
Ability to make sound decisions including managing the balance of risk and the delivery of a superior customer experience.
Demonstrate strong verbal and written communication skills.
Proven track record of delivering results in a complex and dynamic environment.
Exhibits positive attitude.
Proficient computer skills including Microsoft Word, Excel, Outlook and other related applications.
Ability to effectively ask questions and identify needs to enhance the customer relationship.
Attention to detail and the ability to interpret a variety of instructions furnished in written and oral forms.
PHYSICAL REQUIREMENTS:
General Office Equipment
Keyboard Dexterity
Prolonged Sitting
COMPLIANCE:
Acts affirmatively in all activities under his/her control in conformance with the Bank's Affirmative Action, Equal Employment Opportunity, and Fair Lending Programs to achieve the Bank's goals and objectives. The bank shall provide equal employment opportunity to all qualified persons, and continue to recruit, hire, train and evaluate persons in all jobs without regard to race, color, religion, sex, national origin or veteran status.
Liberty Bank is an Equal Opportunity employer. It is the policy of Liberty Bank to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Other details
Job Family Retail Banking - Branch
Job Function Supervisor
Pay Type Hourly
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