Branch Sales and Service Supervisor
Credit union located in Las Cruces New Mexico is looking for a Branch Sales & Service Supervisor.
BASIC RESPONSIBILITIES:
Responsible for the effective oversight and management of the branch staff. Coaches staff to effectively deliver high standards of service and professionalism at every member interaction. Ensures quality performance and helps implement training initiatives to meet organizational goals. TYPICAL DUTIES:
- Coaches to a sales and service culture while implementing and supporting all critical success measures set forth by the credit union to achieve high member satisfaction and production, under the supervision of the Branch Operations management and Vice President ? Branch Operations.
- Reviews, approves, or disapproves member request for loan and deposit accounts in accordance with established credit union policies, procedures, and regulatory guidelines.
- Ensures adequate staffing to service the membership by using creative scheduling, while maintaining maximum productivity.
- Provides staff with assistance, guidance, training, and development to support performance and quality of service delivered to members and coworkers.
- Adequately fulfill the duties of all branch operations positions as required.
- Extensive knowledge and skills regarding all remote and member self-service offerings and channels.
- Ability to handle unique member situations and/or escalated situations with empathy and understanding.
- Develops and mentors employees to encourage professional development and growth.
- Ensures monetary needs are met for daily operation of the branch.
CRITICAL KNOWLEDGE, SKILL AND EDUCATIONAL REQUIREMENTS:
- Knowledge of all aspects credit union products and services, posting to member accounts, negotiable instruments, opening new accounts, and processing loans.
- Effective leadership and people skills.
- Working knowledge of state and federal rules and regulations governing credit unions and policies established by the Board of Directors.
- Knowledge and awareness of the importance of security when dealing with cash, keys, security cameras, and other areas within the credit union.
- Effective oral and written communications skills.
- Enthusiastic and able to work in a team environment with the ability to promote high team morale.
- The ability to deal effectively with difficult and high-pressure situations.
Availability requirements for the position: Monday ? Friday: 8:00 am ? 6:00 pm Saturday: 8:00 am ? 1:00 pm Availability to work a six-day work week Availability to work from a Westside Branch (El Paso) on SaturdaysStarting pay rate for the Branch Sales and Service Supervisor is $23.88/hr.ELPSO70
Interested candidates please send resume in Word format Please reference job code 132665 when responding to this ad.