Branch Team Lead (Full Time)
: Job Details :

Work Location Type: Onsite As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results. Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified company, we re looking for passionate people to join our team as we continue leading the industry over our next 100 years. Position Details:The Branch Team Lead role helps lead the daily operations to ensure customer service and operational excellence. Help improve company projects and results with the branch teams. Create and promote an environment where team members are empowered and engaged to the success of the company. Work with members of branch leadership team. You will report to an Operations Manager or Branch Manager. Compensation:This position is hourly and the starting pay is $27.00The range provided is a guideline and not a guarantee of compensation. Other factors that are involved in offer decisions include, and are not limited to: a candidate s experience, qualifications, geographical area, and internal equity of the team. You Will:Provide customer service and direction regarding the daily activities of a team at the branch locationClarify direction for team members by projects, priorities and company strategy and provide continued feedbackHelp improve the achievement of essential operational metrics in customer satisfaction, sales, safety, and operational improvementsProvide a creative customer experience and ensure customer retention and satisfactionProvide frequent, direct and candid feedback to strengthen or enhance skills needed to run branch operationsMonitor counter transactions to provide appropriate guidance to team membersFacilitate team member onboarding and ongoing trainingBuild work schedules to ensure productivity and staffing levelsAssess processes for improvement opportunities using Continuous Improvement methodology. Suggests and implements changes to enhance defined processes and improve sales and serviceFoster between all internal partners including Sales, Branch Network, Customer Service Centers, and Onsite Services teamsMay take and respond to emergency customer calls after hours You Have:High school diploma or Bachelor s degree preferredMinimum 3 years customer service and sales experience2+ years of management experience in a customer service environmentVoice the vision of the branch to all employeesTrain people on processes, procedures, compliance and product knowledgeCompetence in the use of computers and software applications including SAPOperate powered industrial equipment. Rewards and Benefits:With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members individual needs. Check out some of the rewards available to you at GraingerMedical, dental, vision, and life insurance coverage starts day onePaid time off (PTO) days and 6 company holidays per year6% 401(k) company contribution each pay periodEmployee discounts, parental leave, and more We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one s employment. With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.