Location: New York,NY, USA
Brand Ambassadors work to achieve sales targets and develop client relationships whilst always promoting the brand image and providing the highest standard of service to clients.
Sales
* Introduce the Brand to all visitors to the store and explain the history of De Beers to new clients.
* Demonstrate knowledge of the functional and technical elements of the products and diamonds, along with exceptional selling skills necessary to do the job.
* Ensure client information is maintained in a thorough, accurate and accessible manner.
* Nurture client relationships for longer term benefit of the Brand: Engage with your client list, invite them to relevant events and keep them aware of any new products.
* Develop strong negotiation skills to ensure closure of sales.
* To assist with light admin tasks when required.
Customer
* Act as an Ambassador for the Brand at all times, maintain the level of excellence in customer service, providing prompt, attentive, courteous and effective service to both internal and external customers.
* Ensure that the store atmosphere and overall merchandising represent the spirit and essence of the Brand from cleanliness of displays, perfect visual merchandising and good team spirit.
* Be mindful at all times of security within the store.
Teamwork
* Demonstrate a high level of contribution and collaboration in working with others to make the team successful in achieving targets for store sales.
* Show flexibility in adapting to any changes required and the needs and priorities of the business.
* Work with team members to share knowledge and experiences for the benefit of the overall sales effort and development of the Brand.
Total Rewards can be up to USD 125,000 annually which includes a base and commission plan.
* Previous professional experience in the luxury industry with a track record of sales and building relationships;
* G.I.A. qualification preferred but not essential;
* Results and detail-oriented;
* Customer-focused and an energetic team player;
* Experience in the fine jewellery industry is highly desirable;
* Being bilingual would be an asset; and
* Excellent verbal and written communication skills.