Location: Neenah,WI, USA
About us: At Plexus, our vision is to help create the products that build a better world. Driven by a passion for excellence, we partner with leading Aerospace/Defense, Healthcare/Life Sciences and Industrial companies to design, manufacture and service some of the world's most transformative products, including advanced surgical systems, diagnostic instruments, healthcare imaging equipment, mission critical aerospace systems, and electric vehicle (EV) charging solutions. Visit Plexus.com to learn more about our unwavering commitment to our vision.
When we invest in our people, we invest in building a better world.
With a vision rooted in the wellbeing and inclusive engagement of our team members, our customers, their end users and our communities, people are the heart of what we do and who we are. It is our values that unite us and guide us in everything that we do, including how we operate, behave and interact to foster a workplace where every team member feels valued and empowered to contribute their best.
Our values include: Growing our People, Building Belonging, Innovating Responsibly, Delivering Excellence and Creating Customer Success.
As a team member, you will engage in impactful work through global collaboration and the use of emerging technologies, join an inclusive culture where every team member is valued and working toward a greater purpose, and be empowered to reach your full potential through various development programs designed to accelerate your growth.
Our commitment to pay range transparency fosters an equitable workplace, where everyone can feel valued. The annual compensation range for this position is stated below. The salary offered within this range will be based upon the geographic location, work experience, education, licensure requirements and/or skill level. Salary Range:
$62,200.00 - $93,400.00
Purpose Statement: The Brand Experience Specialist is a passionate brand-builder, an influencer, an exceptional communicator who embraces high learning agility. They play a critical role in delivering and executing a total brand experience for their assigned region or site. This role reports directly into the Manager, Regional Brand Experience and serves as an extension of the global Brand Experience Team by understanding and prioritizing Strategic Brand Foundations in order to deliver exceptional total brand experiences that are in direct alignment with their region or site growth strategies. Partnering closely with regional or site leaders, they seek to understand Plexus strategy and regional/site growth strategies, key differentiators, market sectors and customers/targets in order to bring tailored experiences to life.
Key Job Accountabilities:
* Partner and collaborate across the global Brand Experience team to champion building the Plexus brand by adhering to and promoting Strategic Brand Foundations in order to deliver best-in-class experiences. Bring forward recommendations for local cultural adaptations for consideration in support of building brand affinity and advocacy within the region.
* Support and deploy various brand activations across the region and/or site, and lead execution of local brand communication channels as assigned, which may include social media execution, community event coordination, external communications, talent acquisition collateral, employee engagements, regional communications and videos, etc.
* Lead the customer visit process by proactively aligning with key stakeholders, driving agenda creation and facilitating all visit logistics to ensure a seamless experience and alignment with the desired outcome of the visit. Own the site tour strategy, planning and execution to bring tailored experiences to life through site messaging, product displays and relevant tour content.
* Mentor and guide Customer Experience Assistant (when applicable) and/or Site Administrators, ensuring that they consistently deliver exceptional on-site brand experiences, adhere to Strategic Brand Foundations and prioritize a customer-focused mentality.
* Leverage a data-driven mindset to track progress against KPIs across the total brand experience. Identify and utilize tools and technologies, such as site visit survey, customer feedback platforms, analytics software, and the customer relationship management (CRM)
Education/Experience Qualifications:
* Typically Education/Experience Qualifications: 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or equivalent work experience.
Other Qualifications:
* Outstanding customer focus and demonstration of the ability to lead cross-functional teams
* Ability to influence without authority and navigate a matrix organization
* Exposure to brand-building in multinational organization
* Strong desire for continuous learning and improvement
* Excellent organizational, multi-tasking and prioritization skills
* Experience with travel arranging
* Ability to maintain confidentiality
Travel Requirements:
* Less than 20%
This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.
We are pleased to provide reasonable accommodations to individuals with disabilities or special requirements. If you need an application accommodation, please contact us by email at ...@plexus.com. Please include your contact information and clearly describe how we can help you. This email is for accommodation requests only and cannot be used to inquire about the status of applications.
We are an Equal Opportunity Employer (EOE) and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Some offers of employment are contingent upon successfully passing a drug screen and/or background check.