Consumer Care/Customer CarePermanent
Job DescriptionJoin us in our exciting quest to build the future home. At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.
All about the role: In this role you will be reporting to the Market Manager for Electrolux Major Appliances NA. This role is remote. This position is responsible for ensuring excellent consumer experience in after-sales in home service. The service technician will drive a service vehicle to complete an assigned route of consumers who have appliances in need of repair. Visiting the consumer's home, diagnosing, and repairing while documenting the activities are the primary daily activities of the Service Technician. The Service Technician will represent Electrolux in the most professional and proficient manner.
What you'll do: - Conduct appliance diagnosis and repairs in consumer's homes or other locations as needed
- Resolve all problems related to appliance performance on behalf of Electrolux consumers
- Drive a service vehicle through an assigned route to multiple repair locations
- Record all activities via computer system or designated process related to repairs, daily routes, and other activities
- Maintain inventory of parts on assigned vehicle; minimize cost through proficient inventory control
- Wear designated uniform & maintain standards of personal grooming & appearance consistent with Electrolux values
- Maintain a dedication to providing exceptional customer service
Who you are: You work efficiently and proactively to deliver results. You can balance commercial considerations without compromising on quality, evaluating the data to inform decision-making and continuous improvement. You build trust, good working relationships and communicate effectively with your colleagues and across functions. You appreciate and understand process and the project goals. You have a vision and a purpose, and you can inspire and influence others to not only share it but apply their abilities to achieving it. You set the pace and the priorities, and then you bring a methodical approach to meeting your goals.
Qualifications Required: - High school diploma required
- Ability to diagnose and repair major appliances
- 1+ years' experience in the appliance industry
- Read and interpret wiring diagrams, schematics, and other service information
- Must be able to lift up to 100 pounds
As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.
Find more on: Electrolux North America:
Electrolux Careers: Electrolux Home Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through ...@electrolux.com. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.