Responsibilities:
- Maintain complete knowledge of daily house count, in-house groups, and features and services provided by the hotel.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Greet and acknowledge all arriving guests.
- Be aware of guests' needs; assist in providing a pleasant experience.
- Promote and educate guests on all breakfast options available per brand standards.
Qualifications:
- Highly organized.
- Must possess a thorough knowledge of guest service and satisfaction.
- Requires good communication skills, both verbal and written.
- Most tasks are performed in a team environment with the employee acting as a team leader.
- Must possess basic computational ability.
- Must possess basic computer skills.
Benefits/Perks:
- Medical, Dental, and Vision options for full-time employees
- Paid time off and 401(k) for full-time employees
- All employees get discounts on hotel's outside of their hotel they work in
- $250 bonus for you and a referred associate
- DailyPay: access to your already earned wages before payday
Company Overview We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service. Job Summary We want the friendliest and happiest in this position! The shift starts around 5 am. You will be prepping the food, cleaning, restocking, and greeting guests during your shift. When breakfast is over we expect everything to be cleaned and garbage emptied. Compensation: $13.50 per hour ZMC Hotels is a dynamic hotel management company with over forty years in the industry and a growing portfolio of diverse and thriving properties across 17 states. Known for our commitment to our guests and to our employees, as well as our reinvestment in our properties and the communities we serve, ZMC Hotels is committed to finding and developing creative, enthusiastic leaders and employees who share our passion for hospitality and for optimizing the guest experience. ZMC Hotels offers excellent benefits and opportunities for advancement, with a host of exciting cities to live and work. So, whether you're an established hospitality professional looking for growth, new to the industry seeking steady employment, or a college student just starting out or seeking seasonal employment with flexible hours, there's a great career ahead of you at ZMC Hotels!