Location: Lancaster,PA, USA
Job SummaryThe Station Attendant is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner in all aspects of food and beverage.ResponsibilitiesQUALIFICATIONS:High School diploma or equivalent and/or experience in a hotel or a related field preferred.Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving such as TIPs as required by property.Must be able to convey information and ideas clearly.Must be able to evaluate and select among alternative courses of action quickly and accurately.Must work well in stressful high pressure situations.Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.Must be able to work with and understand financial information and data and basic arithmetic functions.Must maintain composure and objectivity under pressure.RESPONSIBILITIES:Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.Service guests with all food and beverage requirements in a warm friendly courteous and professional manner.Clear clean and reset tables as needed.Preparing buffet station for food set up. Ensuring buffet is stocked with silverware plates and glassware.Accommodate any special requests made by a guest or offer appropriate alternatives.Be familiar with the operation of the P.O.S. system.Greet and seat guests at appropriate tables in a timely manner. • Ensure quality control of menus with regard to cleanliness and appearance.Ability to answer the telephone according to standards.Have a complete knowledge of standards of service for receiving a room service order.Have a thorough knowledge of menus and current specials in all applicable departments.Carry out cashiering functions in closing checks and end of shift paperwork.Perform opening and closing procedures and side work duties according to station rotation assignment.Ensure that tables and side stands are kept stocked tidy and clean.Employees must at all times be attentive friendly helpful and courteous to guests managers and all of their fellow employees.Be familiar with the organization of Aimbridge Hospitality Hotels and know the function of each department.Attend meetings as required by management.Perform any other duties as requested by management.Property DetailsBoasting a central location in downtown Lancaster, this hotel combines the Beaux Arts-style façade of the former Watt & Shand Department Store with state-of-the-art technology and modern décor.Rooms at the Lancaster Marriott at Penn Square are equipped with 32-inch LCD TVs and plug-in panels for electronic devices.Guests can soak in the indoor swimming pool, relax in the jacuzzi or opt for working out at the in-house fitness center. Free Wi-Fi can be accessed in the modern airy hotel's lobby and in all public areas.Company OverviewAs the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.BenefitsAfter an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:Now offeringDaily Pay! Ask your Recruiter for more detailsMedical, Dental, and Vision CoverageShort-Term and Long-Term Disability IncomeTerm Life and AD&D InsurancePaid Time OffEmployee Assistance Program401k Retirement PlanApply for this position ( help finding the right job?We can recommend jobs specifically for you!EEO StatementAimbridge Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.PropertyMarriott Lancaster At Penn SquarePosted Date2 weeks ago(9/17/2024 11:17 AM)ID2024-348863LocationUS-PA-LancasterCategoryFood & BeverageTypeRegularStatusPart-TimeCompany : NameAimbridge Hospitality