Location: Rochester,NY, USA
BREW HOUSE HOURS OF OPERATION:Availability Needed: AllPreferred Availability: Daytime & SundaysAs a Host/Hostess, you will be responsible for providing a warm and friendly immediate greeting to our guests at the door. You will be responsible for knowing all areas of service in the Brew House and able to direct guests to where they want to go. You will take names on a waiting list and give quotes when tables are not immediately available, run the floor, observe and keep track of the status of tables, and answer the phone. You will help to maintain and organize the host area, retail store, foyer, front entrance, and restrooms throughout your shift. Being passionate about beer, especially ours, is a plus!SHIFTS: daytime & evening/weekend availability on Saturday nights is a mustESSENTIAL FUNCTIONS & RESPONSIBILITIESDemonstrates genuine hospitality and sets the stage for an exceptional dining experience by making every single guest feel welcomeEngages in friendly conversation and directs guests as they enter the Brew HouseCoordinates the guests experience and relays any important information to management and servers/bartendersAnswers the phone and attend to guest queries and reservationsManage wait list and reservations in a high volume, fast paced restaurantPerforms any cleaning tasks as requiredPerforms additional assignments or miscellaneous administrative duties as assigned by managersActively exhibit a commitment to support a diverse and inclusive work environmentOther duties as assignedQUALIFICATIONSHigh school diploma or equivalentPrior customer service experienceAbility to operate Table Management Software and Point of Sale systemsAbility to lift and manage up to 20 lbs. (during various times throughout shift) and stand for long periods of time.SKILLSExcellent communication skills (verbally interacts with management, servers, team members, and guests)Must be able to read, write and determine wait time based on company's procedureMust have excellent organizational skills and ability to multitaskMust have knowledge of workplace safety procedureReliability/Attendance: ImpeccableAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, genetics, national origin, disability, or status as a protected veteran.ALERT: Fraudulent Online Employment ScamsAlways beware of online scams involving job offers! FIFCO USA does not make employment offers via social media or private messaging. Unfortunately, scammers have tried to collect and steal personal and confidential data by impersonating company employees. To protect yourself, never share your personal information through an insecure source online. FIFCO USA will never request any form of payment or payment information during the employment process.For more information on this topic and helpful fraud prevention tips, please visit the FBI website at fbi.gov.