Broker Support Coordinator
: Job Details :


Broker Support Coordinator

VNS Health

Location: New York,NY, USA

Date: 2024-12-16T09:01:44Z

Job Description:

Overview

Assesses eligibility of the Sales team's VNS Health Medicare referrals, processes and enter referrals into our referral management system(s), works as a VNS Health plan representative for NYMC to complete NYMC transfer calls, schedules internal nurse assessments and works with various departments to resolve any Medicaid-related issues. Works under general supervision.

Compensation:

$20.98 - $26.23 Hourly

What We Provide

* Referral bonus opportunities

* Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays

* Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability

* Employer-matched retirement saving funds

* Personal and financial wellness programs

* Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care

* Generous tuition reimbursement for qualifying degrees

* Opportunities for professional growth and career advancement

* Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities

What You Will Do

* Provides education to consumers on our Medicare plans' eligibility requirements.

* Reviews and confirms potential enrollees' eligibility; collaborates with New York Medicaid Choice (NYMC) in scheduling NYIA's (New York Independent Assessment), including follow up as needed to obtain NYIA scheduled dates and outcomes.

* Promotes satisfactory enrollee relationships and responds to inquiries regarding eligibility and program related information.

* Works with our internal and external customers to ensure referrals are processed and followed up on as needed. Collaborates with clients to resolve pre-enrollment issues.

* Assigns referrals to VNS Health Sales agents in Salesforce for Medicare application/SOA follow-up.

* Provides outreach to potential enrollees who are referred via various referral methods. Reviews their eligibility and transfers them to NYMC, if appropriate. Offers Medicaid assistance, as needed.

* Works closely with VNS Health's Enrollment department to process daily submissions received internally for enrollment to NYMC and follows up appropriately when needed.

* Collaborates internally to ensure consumers are enrolled effectively and required documents are loaded into the member record system.

* Serves as a liaison between Sales, Clinical teams and other departments.

* Receives and responds to inbound calls to ensure the consumer's needs are understood and addressed to create a positive customer experience.

* Establishes effective customer-focused working relationships with members, physicians and providers of long-term care services.

* Participates in special projects and performs other duties as assigned.

Qualifications

Education:

* Associate's Degree in health, human services, other related discipline or the equivalent work experience required

Work Experience:

* Minimum two years experience in customer service or business operations required

* Minimum one year experience working in a Call Center setting required

* Proficient interpersonal, organizational, strong attention to detail, analytical and writing skills required

* Knowledge of Medicaid eligibility requirements required

* Strong understanding or experience with Salesforce preferred

* Proficiency with personal computers, including MS Excel, Word and Outlook required preferred

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