About the Company
Ardmore Home Design is the parent company of wholesale luxury home décor brands. We operate under the following industry-leading brands: Made Goods (our flagship highly-regarded name in home furnishings), Pigeon & Poodle (home accessories), Blue Pheasant (tabletop) and newly acquired Burton James (upholstery) through the parent company of Second Wind Home Design. Our customers are interior designers, boutique distribution channels and high end retail stores. We succeed by having a constant focus on exceeding our customers' expectations in all areas, including design, quality, service and product availability.
About the role
This is an exciting opportunity to join a brand-new showroom in the New York Design Center for our exclusive Burton James brand! We're looking for someone with an experienced track record in sales, is passionate about the interior design industry and is eager to make a mark in an innovative space. If you're enthusiastic, organized, data driven and have a natural flair for customer service, this role is perfect for you. You'll be at the heart of a new chapter for our brand, working closely with interior designers, providing exceptional product knowledge and support, and helping shape the customer experience from the ground up.
What you can do for us…
- Greet interior designers and visitors, ensuring a positive showroom experience from start to finish.
- Handle inquiries via phone and email, providing detailed product information and solutions.
- Generate quotes, orders, deliveries, tracking, and sample management for seamless client interactions.
- Document and prepare items for approval, ensuring accuracy and attention to detail.
- Collaborate with the home office to ensure timely order processing and follow-up.
- Contribute to operational improvements and enhance showroom efficiency.
- Build strong product knowledge, positioning yourself as a trusted resource for clients.
- Oversee daily showroom activities and ensure consistent customer service in the absence of the Showroom Manager.
- Prospect new clients and maintain relationships to drive showroom traffic and sales.
- Attend trade shows and industry events to promote the Burton James brand.
- Work with the Showroom Manager to develop initiatives that improve the customer experience.
- Oversee swatch inventory, ensuring products are well-tagged and available for clients.
- Assist in organizing and executing showroom events to engage customers.
- Contribute to the success of the showroom by assisting with various projects and appointments.
Required Qualifications and Skills:
- Minimum of 5 years of Showroom and upholstery sales experience with emphasis on customer service is required.
- Some college studies in related field or relevant work experience.
- Demonstrated experience within the home furnishings industry.
- Excellent verbal and written communications skills with attention to detail.
- Strong multi-tasking and problem solving attitude through self-motivation and proactive approach.
- Positive and friendly disposition with the ability to foster customer relationships.
- Roll up sleeves, can do attitude with customer-centered focus.
- Ability to occasionally lift 30-40 pounds in tandem.
- Eye for color and design.
- Local Interior Design Firm relationships a plus.
- Proficiency in Microsoft Office software (Outlook, Word, Excel) and experience with social media platforms.
Physical Requirements:
The physical demands described here are representative of those that are required by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms.
- The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
- Ability to work in open environment with fluctuating temperatures and standard lighting.
- Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.
- Required to use stairwells to attend meetings and engage with employees on multiple floors throughout building.
Other Considerations:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.
Compensation
Starting annual salary: $75,000-80,000 plus commissions. Exact compensation may vary based on skills, experience, and location.