job summary: Under general supervision from the deputy director of the Office of Enterprise Initiatives (OEI), on enterprise projects, initiatives, and processes, this advanced level position works as a liaison amongst technical and business stakeholders to facilitate the development of business requirements, lead business process redefinition studies and analyze the use of new technology for new or enhanced systems services. This position is responsible for working with business leads and subject matter experts (SMEs) from various ETF program areas to understand business structure, policies, and operations in order to develop solutions to business-related issues and achieve ETF and business unit strategic goals and initiatives. Including, but not limited to, defining/refining metrics and creating dashboards and standard operating procedures for projects, leading the creation and assisting with the execution and completion of user acceptance testing (UAT), and assisting project managers and/or business units with defining project benefits and costs. Responsible for understanding current and future processes, including processes for the entire enterprise. The work product will impact the enterprise, as well as extra and/or inter-agency business on critical business activities. location: Madison, Wisconsin job type: Contract salary: $45 - 50 per hour work hours: 8am to 5pm education: Bachelors responsibilities:
- 30% GOAL A. Leadership, facilitation and coordination of business and operational teams to ensure that ETF's business needs are being met
- Worker Activity
- A1. Lead, facilitate, and coordinate team meetings to prioritize work requests in partnership with the business leads from assigned business areas.
- A2. Serve as the key integration point between the business areas, operations teams, and IT.
- A3. Develop and maintain a deep understanding and expertise of applicable operational processes, procedures, and controls.
- A4. Work with key stakeholders to fully understand and analyze the business case for each work effort.
- 25% GOAL B. Leadership, facilitation and coordination of business process and systems analysis
- Worker Activity
- B1. Lead, facilitate and coordinate business requirements at the appropriate level of detail for each work effort, ensuring the cross-functional impacts and any required coordination/integration effort has been identified ahead of the solution.
- B2. Work with internal and external stakeholders to gather and validate business requirements and assist with the functional design of solutions.
- B3. Partner with the technical lead to provide input into the functional aspects of solutions design.
- B4. Proactively identify opportunities for process, system, or other enhancements that may help the business mitigate operational risk and/or achieve its business goals.
- B5. Partner with the technical lead to create or update documentation relating to workflow process and detailed procedures resulting from implemented initiatives prior to deployment.
- B6. Develop end-user training materials, in partnership with the transition manager, and assist with the coordination of user training, if needed.
- B7. Serve as an internal expert with regards to the integrated end-to end processes, controls, and solutions employed by ETF to manage the business.
- B8. Map out the data flows and processes within ETF for how we will collect data, process and ultimately how it is used by end systems. Identify gaps or improvements in the process.
- B9. Analyze the existing and future data to understand patters, trends, gaps, etc. This includes a strong understanding of data profiling concepts using SQL.
- B10. Based on requirements and analysis, collaborate with architects and developers to design solutions to meet the requirements. Use tools such as S2T, SQL queries, data flow diagrams, JIRA tickets to track and document design changes
- 25% GOAL C. Management of quality control efforts
- Worker Activity
- C1. Develop, execute, and document user test plans and organize and oversee end-user testing and acceptance.
- C2. Provide support to test teams, as needed, Assist in creating end-to-end (E2E) test scrips.
- C3. Coordinate resolution of issues uncovered during end-user testing.
- C4. Research escalated business issues and lead the creation of integrated models/workflows that resolve the root cause of these problems.
- C5. Participate in the evaluation, provide feedback, and resolve issues regarding vendor performance, escalating to the lead project manager as needed.
- C6. Independently resolve issues to remove roadblocks and provide reports or updates on issues to the portfolio owner, as needed.
- C7. Maintain and distribute metrics related to work request/project, as agreed upon.
- C8. Verify the data migrated to intended destination and meets the requirements.
- C9. Build SQL test scripts to validate the transformation logic defined in Source to Target Mapping document.
- 15% GOAL D. Participation on the Business Process and Analysis (BPA) Center of Excellence
- WorkerActivity
- D1. Provide direction and training to other staff in the use of business analysis and process tools, techniques, metrics, standards, and best practices
- D2. Promote, recommend revisions to, and lead the development of business analysis policies, processes/procedures, standards/guidelines, and tools/templates for OEI and the enterprise, ensuring consistency and repeatability.
- D3. Monitor business analysis processes, tools, standards, guidelines, and templates for adherence to industry and ETF-specific standards.
- D4. Create common ground between business units and IT services to ensure IT staff have the requirements and information to deliver technical solutions that support the business needs.
- D5. Strive for continuous process improvement through identifying root cause of problems and developing solutions, providing mapping services, and inspiring the organization with new ways of thinking and new ways of doing business.
- 5% GOAL E. Performance of special assignments and professional development
- Worker Activity
- E1. Stay abreast of business analysis trends and best practices.
- E2. Represent the Department on enterprise-wide and/or Department committees, as assigned.
Knowledge, Skills, and Abilities
- Expert ability to analyze enterprise-wide business and technology issues in a large or complex organization and be able to document and communicate business knowledge.
- Demonstrated ability to identify appropriate members and develop effective teams with specific knowledge and skills needed to develop solutions and make recommendations.
- Ability to independently identify and obtain information sources needed to perform responsibilities effectively and efficiently.
- Advanced ability to recognize how and when to improve a process and to recommend, negotiate, and implement change.
- Comprehensive experience in business process analysis, new business process design, quality/process improvement, and change management.
- Advanced experience and ability at identifying key points and communicating results accurately and effectively to a broad audience.
- Thorough knowledge and understanding of the software development lifecycle including requirements analysis, design, testing, and deployment.
- Advanced skills with Microsoft Office (i.e. Excel, Word, Access, etc.).
- Working knowledge of project management methods, tools, and techniques, including MS Visio; experience working with project management software.
- Broad experience and ability in influencing others and encouraging creative thinking to identify solutions.
- Expert ability obtaining information and insight even when others are reluctant to share.
- Highly developed communication, interpersonal, and team building skills to develop and sustain effective working relationships, including facilitation and leadership skills.
- Skill in establishing and maintaining effective contact and communication with staff and management at all levels of the organization and with external groups/individuals.
- Expert ability to communicate business and technical concepts and information effectively to a wide range of audiences.
- Considerable ability to work as an effective member in a team environment and to mentor more junior staff.
- Ability to work independently and exercise appropriate judgment with a minimum of supervision and produce effective, acceptable results within defined time frames.
- Ability to take the initiative to assertively represent business needs, to stand firm when necessary and to compromise when possible, to diplomatically challenge assumptions, and to make recommendations to business and technical staff at all levels of responsibility and authority throughout the organization.
- Highly skilled in effective time management and priority-setting.
- Demonstrated ability to analyze facts and apply sound judgment in decision making.
- Ability to understand and comply with all ETF security standards, policies, processes, and procedures.
- Certification of Competency in Business AnalysisTM (CCBATM) Designation, Certified Business Analysis ProfessionalTM (CBAP®) Designation, or equivalent preferred.
qualifications:
- Experience level: Experienced
- Minimum 5 years of experience
- Education: Bachelors
skills:
Business Analysis (5 years of experience is required) SQL Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ...@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.