Business Analyst II
: Job Details :

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!**Overall Purpose:**The **Business Support Analyst** will be responsible for workforce analytics and reporting for the various Meter Operations teams. This position will prepare monthly dashboard reports to track the goals and objectives of all groups within Meter Operations, track safety statistics and training programs, as well as work with the management team members to ensure all of the process and procedures for all workgroups are updated with version control.**Location:** Hybrid (see below), Pittsburgh, Pennsylvania at Woods Run Complex**Responsibilities:**+ Prepare dashboard reports to track the goals and objectives set for the various teams within Meter Operations. Run queries and prepare monthly reports to track and monitor overall efficiency of the various work streams.+ Track and report on staffing levels and prepare workforce utilization analyses to assist the management team in responding to changes in work volumes.+ Assist the management team in documenting and organizing current state procedures and processes by workgroup and establish a repository and version control processes to ensure all employees have up-to-date procedures and work practices. Assist the management team members in preparing O&M and Capital budgets as well as monthly variance reports. Assist in the preparation of budget forecasts for future years based on trending analysis and future outlook projections.+ Assist the management team with project metrics and reporting for high profile projects within Meter Operations. Analysis of resource availability, project timeline management, and escalation to managers of identified constraints. Performs benchmarking studies with other utilities to support adherence to best practices.+ Analyze and monitor field work and assist in tracking overall completion accuracy and compliance. Assist in developing and maintaining processes to identify and correct completion results as necessary.**Education/Experience:**+ Bachelor's degree in Business Administration, Business Management, or Finance required.+ Two (2+) or more years of experience is required, with working knowledge and experience in finance, budgeting, and workforce analysis.**Skills/Abilities:**+ Excellent analytical ability.+ Advanced experience with Microsoft Excel, SQL, Visio, PowerPoint, Microsoft PowerBI, and general dashboard reporting.+ Experience with Oracle CC&B, MWM, and MDM preferred.+ Excellent verbal and written communications skills.Must possess a positive attitude and strong values that fit with DLC's core values:+ Energized to shape the future;+ Bold in thinking and exploration of new possibilities;+ Collaborative in approaching all challenges;+ Responsible in commitment to safety, management of assets and finances and interaction with others;+ Selfless in serving the community, both on the job and through volunteerism.**Physical Requirements:**Ability to perform duties and activities associated with office work. Valid driver license as some travel between service centers may be required.**Scope:**Primary focus is on daily deliverables, outputs, and reporting. Typically accountable for managing one's own time and workflow. Responsible for using prescribed guidelines to analyze situations and solve problems. Work is typically of moderate complexity, requiring the incumbent to draw on previous knowledge to perform role. Continues to build knowledge base and develop capabilities by partnering with more experienced staff as needed. w**Decision Impact:**Problems and issues faced are vague but may be recognizable based on past experience. Accountable for some direct level of reasoning and decision making in straightforward situations based on precedents.**Hybrid Work**Position follows our hybrid work model, with a minimum of two days working in the office and the remaining days working remotely. Reporting location and frequency may be subject to change based on job role and department needs.**Storm Roles**All Non-Union Employees will serve in storm roles as appropriate to their role and skillset. Please be sure to discuss storm roles with the hiring manager for this position, as duties can vary across the Company. Examples of storm roles could include but aren't limited to duties such as: working with operations for service center support or with the communications, customer service or government affairs teams to respond to public and customer requests for information, etc.**Data Governance**Utilize data to make business decisions as appropriate for the position, support data stewardship activities and partner with IT on underlying data needs.EQUAL OPPORTUNITY EMPLOYERDuquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at ...@duqlight.com and describe the specific accommodation requested for a disability-related limitation.