Business Analyst (Remote)
- Contract Duration 12 months (Extension possible)
- Pay range - $70 to $80/hr
Job Summary:
- Currently, the FCRA team reviews every Credit Card and Loan dispute manually; detailed source system information is reviewed to validate the accuracy of the dispute for final response/resolution.
- The investigation process is time-consuming.
- The purpose of the project is to automate dispute resolution for selected disputes using machine learning/modeling to investigate and resolve simple disputes using documented business rules.
Job Description:
- The Business Analyst will plan, manage, lead, and oversee the end-to-end delivery of requirements throughout the lifecycle of the project in alignment with the business and/or enterprise needs and strategies.
- Provide leadership and work collaboratively with stakeholders including business, technology, and finance partners to support project benefits and changes to business processes, policies, and systems across single or multiple Lines of Business (LoB).
Customer:
- Recognizing the importance of our customers - anticipating and meeting their evolving needs, as well as providing the kind of Legendary Customer Service that reflects the standards and Guiding Principles.
- Lead a diverse range of stakeholders; communicate effectively by adapting style and technique to a diverse audience
- Analyze impacts on customers, stakeholders, employees, process, and technology solutions to achieve business results
- Understand and clarify work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintain a customer-centric approach
- The Business Analyst provides recommendations and direction based on the end-to-end customer experience when making decisions
- Lead and own the project deliverables related to business requirements to meet the needs of the customer, employee, and business
- Assess and ensure that customer and employee experience/stakeholder impacts are appropriately managed
- Engage appropriate stakeholders to identify and manage the required outcomes of projects for the business
- Provide ongoing communication to key stakeholders, including the project sponsor, business project owner, and project/program/portfolio manager to ensure they are aware of significant changes that impact requirements delivery against the overall project
- Respond to inquiries and escalate concerns from stakeholders and partners at all levels in the organization
- Identify and lead problem resolution to ensure customer needs are met
- Contribute to the application of change management best practices (e.g. stakeholder analysis, gap analysis, change planning, etc.)
- Collaborate with the project manager and business sponsor to identify and ensure required resources are assigned to the project for successful delivery of requirements
- Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution.
Required Education/ Experience:
- Verifiable certifications are always a plus (eg CBAP, PMI-PBA, etc.)
- 10 years of related experience
Must Haves:
- Machine learning
- Strong requirements elicitation skills and experience with
- Document analysis
- Leading Requirements Workshops / Sessions
- Focus Groups, Surveys & Questionnaires
- User Stories & Process Mapping
- Interpersonal skills that are adaptable and transferable to
- Stakeholder engagement (ability to work with all kinds of stakeholders)
- Ability to support, delegate, and proxy for the PO in an agile delivery framework
- Assertiveness and desire to complete BA artifacts
- Understanding of Requirements Traceability (e.g Rock Crushing)
- Ability to communicate by being able to articulate
- What a Business Analyst and the value they bring to an organization
- How the BA role evolves throughout the project delivery lifecycle
- Verifiable certifications are always a plus (eg CBAP, PMI-PBA, etc.)
- Industry Knowledge
Benefits:
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
About the Company:
- As a top 10 North American bank, our client aims to stand out from its peers by having a differentiated brand - anchored in a proven business model and rooted in a desire to give its customers, communities, and colleagues the confidence to thrive in a changing world.
- Our client engages in providing financial products and services. They offer various financial products and services, telephone, Internet, and mobile banking services, retail and commercial banking services, and wealth management services. The Wholesale Banking segment provides capital markets, investment banking, corporate banking products, and investment needs to companies, governments, and institutions in financial markets.
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