Location: Dimondale,MI, USA
The Department of Technology, Management and Budget supports the business operations of state agencies through a variety of services, including building management and maintenance, information technology, centralized contracting and procurement, budget and financial management, space planning andleasing, construction management, motor vehicle fleet operations, and oversight of the state retirement systems. This position is with the Agency Services area of DTMB. This position serves as an IT Business Analyst supporting Comprehensive Child Welfare Information System (CCWIS) in the DHHS Child Welfare & Child Support Services Area. This self-starter position determines solutions to complex technical requests as part of the Customer Service Team. This client-facing position performs complete, beginning-to-end, coordination of incoming technical problems and service requests. Tasks include analysis, gathering requirements, research, troubleshooting, setting up/coordinating work requests, and leading ongoing customer interaction in all capacities (meetings, status updates, testing, and follow-up). This position collaborates with agency clients, teams (including Development, Web, Database, Quality Assurance, Business Analysts, Client Specialist, Infrastructure, Field Services, Business), and software and hardware vendors. To be successful, this analyst must regularly exercise a high level of customer service skills, work independently, and with others. There are processes required to learn and follow, along with many opportunities for decision-making that do not have clear-cut procedures. Position Location/Remote Office: The office location is Lansing, MI. The State of Michigan is not able to offer employment to out of-state applicants that do not plan to relocate. The Department of Technology Management and Budget currently offers a hybrid work option which requires two days working on-site at the official work location and three days of remote work per week. SIGNING BONUS: This position may be eligible for a sign-on bonus up to $2,500. Up to $1,250 to be paid upon new hire and the remainder to be paid after satisfactory completion of the initial probationary period (12-month period). This does not apply to current state employees. Classifications for the $2,500 bonus are: Information Technology Infrastructure Analyst Information Technology Programmer/Analyst Information Technology Project Coordinator Information Technology Project Manager Information Technology Specialist The state of Michigan offers a competitive work experience that includes a tuition reduction program at several key higher education institutes if you would like to advance your education, good benefits, excellent vacation, and sick time policies, and an ability to successfully juggle your work and family life.? We would like the opportunity to share with you more about the benefits of working for the state and joining the state of Michigan employee family if you are interested.? Please consider sending in your application today. Required Education and Experience Please submit a copy of your official college transcripts with your application. Education Information Technology Programmer/Analyst P11 Possession of a Bachelor's degree with 21 semester (32 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, information assurance, IT project management or mathematics. Experience No specific type or amount is required. Alternate Education and Experience Information Technology Programmer/Analyst P11 Possession of an associate's degree with 16 semester (24 term) credits in computer science, informa