Business Analyst
: Job Details :

The New York City Department of Transportation's (NYC DOT) provides safe, efficient, and environmentally responsible movement of pedestrians, goods, and vehicular traffic on the streets, highways, bridges, and waterways of the City's transportation network. NYC DOT rehabilitates and maintainsthe City's infrastructure, including bridges, tunnels, streets, sidewalks, and highways.

The NYC DOT IT & Telecom division is an award-winning team leading business transformation through technology innovation to enhance the agency's ability in fulfilling its mission. IT & Telecom acts as a strategic partner with all business units to promote technology initiatives by delivering quality service and secure solutions that provide new and improved capabilities for the Agency. We work hard to embrace diversity and inclusion and encourage everyone in the division to bring their authentic selves to work every day.

IT & Telecom division is seeking a Business Analyst (BA) to be part of our Project Management Office (PMO) team. The PMO specializes in developing multiple large scale, workflow software applications that improve the efficiency and efficacy of the NYC DOT business clients who perform operations such as street sign planning, installation & repair, and inspection. Other applications may manage permits that allow public users to park on NYC streets or provide ease of traveling on NYC highways. These projects typically will provide a workflow and asset management system. Asset management will document current and historical sign inventory by location.

The selected BA will develop an understanding of PMO applications including business processes and how they relate to the user interfaces (UI) and back end data. This understanding is required in order to build requirements, develop test cases and execute test scripts. We promote a highly collaborative atmosphere within our Team and believe continuous learning is the key to success.

Major Responsibilities

Identify functional and non-functional requirements for information technology projects and programs using industry standard analysis techniques such as data flow modeling, workflow analysis, and functional decomposition analysis.

Define acceptance test conditions and develop accurate/complete test plans.

Define and set standards/templates for acceptance test cases, acceptance testing, and test matrices.

Conduct functional, regression and user acceptance testing according to plan.

Understand use and application of JIRA and Agile methodologies.

Effectively use data tools including SQL, SSIS and SSRS.

Advanced use of Excel, Visio and PowerPoint.

Prepare, review and update requirements, specifications, business processes and recommendations for proposed solutions using standard templates.

Co-author training materials, participate in the scheduling of training and establishing feedback loops to improve processes and systems.

Participate in meetings with both technology and business teams to facilitate the understanding, clarification, and implementation of requirements.

Create/revise/own analysis artifacts and deliverables such as process maps, business requirements, business rules, user stories, user workflows, use cases, user interfaces, screens, and acceptance test cases.

Understand client organization's direction, structure, business issues and data challenges.

Continually seek opportunities to increase customer satisfaction and deepen client relationships.

Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.

Understand how to communicate difficult/sensitive information tactfully.

Prepare written business correspondence that is coherent, effective, professional and engaging.

Possess understanding in the areas of application programming, database and system design.

Ensure issues are identified, tracked, reported and resolved in a timely manner.

Understand the necessity of project standards and apply them consistently.

Develop internal and external meeting objectives and agendas.

Demonstrate the ability to cooperate with a variety of people and achieve results.

Proactively initiate, develop, and maintain effective working relationships with team members.

Minimum Qualifications

1. A baccalaureate degree in computer science, engineering or a related field from an accredited college and four years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, management of infrastructure; or

2. Eight years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, management of infrastructure;

3. Education and/or experience which is equivalent to 1 or 2 above.

Preferred Skills

• 5+ years' experience working with SQL, Excel, SSIS and SSRS.
• Experience using Test Automation applications such as Selenium, Cucumber, etc.
• Excellent verbal and written communication skills and the ability to interact professionally and confidently with a diverse group, executives, managers, and subject matter experts.
• Strong analytical, decision-making and problem-solving skills to interpret customer business needs and translate them into application and operational requirements.
• Good presentation and leadership skills.
• Process-driven analysis skills and a background in various requirements elicitation methods.
• Proficiency with Waterfall, RUP and Agile SDLC processes.
• Team player who can establish excellent working relationships with peers and other teams.
• Ability to estimate for delivery commitments.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement

New York City Residency is not required for this position.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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