Location: Albany,NY, USA
Essential Duties and Responsibilities:
- Identify and determine business requirements and define processes, including clarification on any requirement discrepancies.
- Understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals.
- Extract, tabulate, and analyze data to support program activity and assist management with decision making.
- Review and edit requirements, specifications, business processes and recommendations related to new processes, functionalities, and/or proposed solutions.
- Process all Production Support Requests by receiving defect reports and cross-referencing the defect with the business requirements.
- Identifies innovative strategies to increase operational and system efficiencies. - Works closely with business process owners, operations, users, and systems staff to define requirements, test criteria, and success factors. - Documents and reviews all business process flows. - Facilitates effective business meetings with internal project staff as well as client staff, as appropriate. - Works effectively with internal and external business partners to deliver solutions. - Identifies, analyzes, and communicates all system and process defects. - Provides production support for operations. - Monitors process data to identify potential systems and process issues. - Responsible for adhering to established safety standards. - Must be able to remain in a stationary position for an extended period of time. - Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds. - Work is constantly performed in an office environment. - Performs other duties as assigned by management.Minimum Requirements- Bachelor's degree in related field.- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree
Preferred Skills and Qualifications: - Similar work experience in business analysis, identifying and documenting business requirements to support business processes. - Demonstrated ability to work with business and systems teams to develop business requirements for system design and development. - Demonstrated ability to work successfully with business owners to understand business needs and document business processes. - Demonstrated ability to successfully prioritize and execute many complex tasks simultaneously. - Demonstrated ability to perform comfortably in a fast-paced, deadline-oriented work environment. - Demonstrated strong analytical/statistical skills. - Demonstrated ability to solve problems quickly and accurately. - Excellent organizational, interpersonal, written, and verbal communication skills. - Demonstrated ability to work as a team member, as well as independently. - Proficiency in Microsoft Word, Excel, Visio, Access, and other computer software applications. - Knowledge of Medicaid managed care, the Children's Health Insurance Program (CHIP), HIPAA compliance, and New York program, social service, geographic, and demographic environments, preferred. - Knowledge of call center operations preferred. - Experience facilitating joint application development (JAD) sessions preferred. - Demonstrated understanding of Business Process Modeling, preferred.EEO StatementActive military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. Were proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.Pay TransparencyMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.Annual Base Pay Minimum for this Position$61,500.00Annual Base Pay Maximum for this Position$65,000.00