BDC Representative - Automotive ServiceThe Business Development Center Representative is responsible for receiving all incoming service calls, making outgoing service calls, establishing relationships with customers, and scheduling appointments for the Service Department. The BDC Representative interacts daily with the BDC Manager, Service Advisors, Service Managers, support staff, and customers.CompensationHourly plus bonus.
Benefits
- Medical, vision and dental insurance
- 401K retirement savings plan
- Vacation time, holiday time
- Company paid continuing education and training
Responsibilities
- Receiving inbound service phone calls and leads
- Identifying the client's needs and scheduling appointments
- Placing outbound phone calls to potential service leads
- Ensuring all clients' concerns are addressed prior to the appointment date such as cost, warranty questions, appointment duration, etc
- Contacting clients before the appointment date to confirm the appointment
- Following up post-visit to ensure customer satisfaction
Requirements
- High school diploma or equivalent
- Excellent oral, written and interpersonal communication skills
- Extensive customer sales, sales, or telemarketing background
- CRM Experience is a plus
- Computer literacy, strong organizational and follow-up skills
- Basic MS Office (Excel) experience
- Ability to read and comprehend instructions and information
- Excellent problem-solving skills
Education and/or ExperienceHigh School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience. Gulf Coast Family of Dealerships located in Angleton, Texas is proud to be one of the premier Auto Parks in the Houston Metro area. From the moment you walk into one of our showrooms, you'll know our commitment to our employees is second to none. We strive to make your career with Gulf Coast a good one - until retirement. The Gulf Coast Family of Dealerships is looking for candidates whose work ethics incorporate a demonstrated commitment to excellence and a desire to be the best. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.*Compensation is based on experience and commensurate with Fortune 500 companies.