Business Development Representative
: Job Details :

Business Development Center - HIC

Location: 6030 East Independence Blvd, Charlotte, North Carolina 28212

Full Time career opportunities at the Hendrick Business Development Center in Charlotte, NC! Driving an integral role in the customer experience, the Business Development Representative is trained to be responsible for establishing, developing, and maintaining positive business and customer relationships. Automotive experience is NOT required. We're looking for teammates with a passion for customer service and a DRIVE TO WIN.

• NO COST Employer Paid Healthcare & Prescription Premium

• Hourly Base Pay Plus Bonuses and Commission

• Paid Company Training

• 401(k) Retirement Plan with Company Match

• Dental, Vision, Life Insurance

• Paid Time-Off up to 3 weeks Vacation

• Supplemental Benefits (Short-Term Disability, Long-Term Disability, Life Insurance)

• Holiday and Sick Pay

• Employee Discounts

• College Scholarship Program

• NO COST Employee Assistance Program (on-going support for your mental, financial, physical, and social well being)

• Internal Career Advancement Opportunities

• The Hendrick Advantage- be a part of the largest privately owned auto group in the country!

Essential Duties and Responsibilities:

• Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.

• Log all customer comments into Dealership Management System.

• Schedule follow-up contact if no appointment is made in Dealership Management System.

• Confirm scheduled appointments with future customers.

• Post scheduled appointments on appointment board in the Business Development Center.

• Re-schedule “no-show” customer appointments.

• Follow-up with sales or service department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed.

• Maintain and update customer changes in database.

• Contact current customer base on current marketing incentives.

• Respond to customer website request (internet inquiries).

• Contact internet clients via e-mail and phone to schedule a sales or service appointment.

• Notify necessary departments to inform of appointments set.

• Forward any customer concerns to the correct department Manager and follow-up.

• Maintains an organized, clean and safe work area

• Complies with Company policies and procedures

• Engages in business development.

• Establishes, develops and maintains positive business and customer relationships.

• Continuously improves through feedback.

Pre-Qualifications:

• High School Diploma or equivalent.

• Satisfactory Customer Service work experience.

Essential Skills:

• Customer Service, Scheduling, Typing, Reporting skills, Data Entry, Problem Solving, Organization.

Apply Now:

• Please submit your information and our recruiting team will be in touch shortly!

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit

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