Role Objective
We are looking for an intelligent, flexible and ambitious manager who can help build the Business Intelligence function.
Main responsibilities:
Strategy Development
- Using a data led approach, identify and prioritize strategic initiatives to enhance operational efficiency and scalability.
- Define Key Performance Indicators (KPIs) and establish measurable targets to track progress and drive success of US organization.
- Works collaboratively with wider organizational teams, with varying skill sets and backgrounds, including Customer Success, Marketing, Product, Engineering, Service Delivery, Clinical and other cross-functional teams on continuous development of our services.
- Keeps abreast of innovations and developments in the digital mental health landscape, including best practices.
Management & Leadership
- Responsible for the overall performance and quality control of the US Business Intelligence team.
- Leads and manages a team of Business Intelligence Analysts to empower and develop their knowledge, skills and full potential.
- Leads and builds high performing teams and culture; managing the operational delivery of teams against established targets, recognising and celebrating achievements, and works to identify constructive action plans when targets are not achieved.
Analytics, Reporting & Insights
- Analyze company and departmental data and metrics to identify areas for improvement and make recommendations for enhancements.
- Collaborate with cross-functional teams to understand their data needs and deliver data-driven solutions to support their objectives.
- Extract insights from data to identify trends, patterns, and opportunities for optimizing processes and making informed business decisions.
- Reports on commercial and operational performance, identifying trends driving operational improvements where and when needed.
- Works alongside Data Insights team to ensure efficient data flow across the organization.